I went to the Copamarina for my honeymoon. This is a great estate, situated on a really remote portion of Puerto Rico (a 2 1/2 hour drive from San Juan International Airport). The landscaping and scenery are second to none, my new wife and I loved all of the beautiful scenery and the laid back atmosphere.
However, we did feel a few crucial pieces were missing to give this resort a better grade. First there is NO room service, so do not plan on taking a morning off and just relaxing in the room. You must go down to one of the two restaurants to get your meals. Another drawback was there is no "honor bar" or wet bar. So, you cannot continue a party back in your room or enjoy a nightcap before bed without going down to the bar and grabbing another drink, which is quite a walk I might add, especially if you're on the second floor of building three. These are minor drawbacks, but when you pay that much money for an "all - inclusive" package, I expect some of these extras to be there, and when they are not it is disappointing.
All in all we had a good time. We had a set back with the snorkeling trip to Gilligan’s island. We went into the surf shop to book a trip for the morning, and we were told that, "the boat was being worked on, so there are no trips." This was fine, what are you going to do? The man also added, "It wouldn’t have mattered anyway, you need a minimum of 6 passengers for them to make the trip." It just so happened that the resort was VERY secluded this particular week, (which I enjoyed). So we cut our losses woke up and rented a double kayak and paddled around all morning instead. When we returned we went up to our room, changed, and then went down to eat at the Las Palmas Cafe. While we were sitting there enjoying our lunch and drinking pina colada's we saw a couple walking out on the dock with snorkel gear. Then, a snorkel boat floated over from the other docks, picked up the TWO passengers and headed off, all this while we sat and watched infuriated at the scene, and of course we weren’t in our swimming gear so running out and stopping them wasn't an option. So they did take as little as two people on the boat, and obviously it wasn't broken. I went in the shop to figure out how this miscommunication could have happened, and of course the guy that fed us the line of B.S. wasn't working that day, and we were leaving the following morning.
So all in all the service is sub-par. A lot of the staff is friendly and a handful of them tend to look at you as a pain more than a customer. The resort is unbelievably beautiful. I have been to the Bahamas and Cancun, and this is as good or better in terms of quality landscaping. Nobody had written about the lack of services for the prices you pay to stay here, and that would have been a factor in my decision to stay here if I would have read that prior to booking this trip. Great getaway location, but the service needs an update.
-RAJ, NH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Tourists
I do not recommend this hotel for:
People with disabilities, Pet owners, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa
Management Response
Copamarina2008, General Manager
(Management representative)
May 11, 2008
As I reviewed your experience it upsets me that we failed to provide you with alternatives that would have resulted in an enjoyable experience instead of a failure to deliver. I have spoken to everyone at the dive shop, and explained to them where we failed, in order to assure an event like this doesn't happen again. Every hour there is a ferry trip to Gilligan's Island. The dive shop calls the private provider and they stop at our pier. You should have been informed and we should have lent you the diving gear instead of depriving you of the experience. I sincerely apologized for the lack of concern shown by an employee who does not represent the service commitment expected from a Copamarina employee.
Any additional information or comment you will personally like to share, feel free to contact me at:
guillermo@copamarina.com
787 821 0622 direct line
1 800 468 4553 ext 703
Guillermo Torres
General Manager
Copamarina Beach Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.