I was there with fairly large group that travels together every year. This is the ONLY place we have ever been where there were NO complaints. We will certainly visit Rose Hall again - with or without the group!
Everyone raved about the food - best of any all inclusive we have ever been to and among the best overall. All the kids loved the pool/water park and I found it quite enjoyable myself.
The lobby and grounds are great; the rooms are well maintained and very nice, but not the kind of room you would enjoy lounging in all day - if you want to stay in side and lounge you should not be in Jamaica anyway. What sets this property apart from the others are the people. Virtyally every employee fromt the GM to the gentleman that cleaned up the kids' spills in the restaurant were charming, friendly and truly eager to please. As a bellman I got to know told me, "without you guys, we are out of work". We spent the week before at the Four Seasons in Punta Mita (which was spectacular) and I would put the service at Rose Hall at the same level.
This hotel and its management (and their spouses) are also very involved in the local community. They don't advertise it, but they do wonderful job of using a few of our vacation dollars to educate and care for some of the poorest and most needy among us. I add this because it made me feel good about being in Jamaica and provided me the catalyst I needed to start my own charitable organization to help the needy.
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