San Juan Water and Beach Club is my new favorite place!!.. I have stayed in some very nice places but this was beyond my expectations.. It is a perfect sized boutique hotel with a very cozy/beachy/classy decor... The staff was over the top!! everyone went above and beyond what could ever be expected and they really had that "family" feel.. no one was just doing a job they all genuinely care! It made my time wonderful.. on the hottest day the beach attendant brought us icy cold wash clothes to cool off!!! I spent my birthday there and there were balloons and cake brought to my room.. and no hesitation to make dinner reservations for my friends and I .. I will deffinately be back time and time again..

My fiancée and I, along with her parents, stayed at this hotel April 10-13.The purpose of our trip was to scout venues for our wedding. Despite a pleasant experience with friendly bell and front desk staff, Friday would entail the beginning of some major challenges.

Upon returning to the hotel on Friday evening we recognized a multitude of activity both inside and outside of the hotel. It was clear the restaurant and roof top bar were both very popular on the weekend. The problem is the music being played, particularly the sound of the bass, made it impossible for us to sleep. The noise did not subside until 2AM, essentially destroying any potential of a good night’s sleep.

Much to our chagrin, the unbearable noise levels would continue on Saturday evening and persist until after 3AM! My future mother-in-law called the front desk and complained about the intrusive noise. The front desk agent advised they could accommodate a room change, however this obviously was not a practical solution at that time of the morning.

That afternoon we inquired about utilizing the venue for a Friday evening rehearsal type event. We were advised someone would call us on our cell phone. We did not hear from him and therefore requested he meet with us when we returned to the hotel in the afternoon. He briefly spoke with us and was smug at best. He advised there is a 10K minimum for the roof top space during that time frame. To be honest, we would not spend ten dollars with him based on his poor and unaccommodating attitude. Later in the day we spotted him standing on the beach. We called him over and attempted to again converse about the possibility of having the event there. He appeared annoyed when we asked him to put a proposal together for us prior to our departure the next day (Sunday). We asked him to leave it for us and of course he did not. Based on his insulting attitude we were not surprised.

The most frustrating part of the experience was that there was absolutely no communication regarding the potential for noise disruption on either night. I do not have to guess if this was an accident. Every guest of that hotel should be made aware at check-in, or prior to booking, of the noise levels that persist into the wee hours of the morning. The hotel has obviously made a choice to be a night club on the weekends at the price of its unsuspecting hotel guests.

We stayed for 3 nights and had a great time. The staff was exceptional, the room was clean and had a great view of the sea. I was nervous about all of the "noise" in other reviews, but on our Wed. Thur. and Friday night stay we never heard a thing. This hotel is close to everything and a great starting off point for doing and seeing many of the main things that PR has to offer. The staff could not have been more helpful. The valets, restaurant and front desk were very attentive and the beach guy came with the chairs before we could pick out our spot on the beach. Great location, great room and great staff -- you can't ask for more when travelling.

my wife and i just returned from a fantastic 4 day vacation at the water club in san juan puerto rico. our rom was spotless and had a great view of the beach directly across the street. the front desk service was superb and we were able to check in over 2 hours early. virna of your desires once again went out of her way to make our stay special. my wife loved the chocolate covered strawberries awaiting us when we got to our room. bob the general manager has his wonderful staff all very professional, friendly and polite. william greeted us at the door like we were family not tourists. kevin who takes care of your every need on the beach is a very well spoken , intelligent guy who takes his job seriously and also goes out of his way to insure you have a stress free day at their beautiful beach. well as you can tell by my review we will be returning soon to the water club, are favorite hotel in san juan! thanks once again to bob and his staff for a fantastic stay!!!! jim and eddi maxwell