This was our first visit to Purto Rico, and for our first stay we couldn't have chosen a more perfect place. The rooms were big, with a balcony and quite comfortable, and always kept clean. The staff were all very friendly but we found the concierge desk at all times to be very outgoing and helpful. One of the tours they recommended was the Catch a Dream Ranch, which was a 90 minute horse back riding experience like we will never forget thru the foothills of the rainforest and a run on the Rio Mar beach with a beautifull view of the El yungque rainforest in the background. We found the restaurant on the beach very nice along with several of the local area restaurants. Cabs are plentiful and the rates are set so regardless of the traffic situation your assured of the cost which we found quite reasonable and more relaxing than trying to rent a car and deal with the local traffic ourselves. Over all we had a great time.

We stayed on the 8th floor Ocean and Poolview and were a little blocked by the trees (for Poolview) ,none the less, it was very nice. The entire staff was attentive and we never had to open the doors when coming into the hotel or leaving. The staff would smile and acknowledge us everytime.
Even though we bid through Priceline the front staff still treated us professionally and even upgraded the room to oceanview. Our check in time was very fast without any bumps. When we called for our bags to be brought up they arrived within minutes. I thought it was a joke because of how quick they arrived. The bellperson introduced himself and gave us some tips on our rooms and the area in general.
The room was equipped with a refrigerator, flat screen tv, and a very comfortable bed. As others have mentioned, make a visit to the small market across the street or the Walgreen's and stock up on items that will save you from some of the ridiculous prices by the pool. Why not save your money for other things? Definitely give the restaurant down stairs "MOMOYAMA". It was excellent and for a couple our total was around $70 tip included, so worth it.
I did incur one problem and didn't get help from ANYONE which is why I didn't rate this hotel higher. I attempted to take money out of the ATM located in the hotel casino. The first attempt was for $200 and it said "Sorry, we're unable to complete your transaction." So, I tried for $100 and received the same response. Knowing I had money in my account I checked my account online and it shows the withdrawals???? I spoke to the night manager at the casino and he said that the problem with the ATM happens sometimes(the ATM ran out of money) and that I would be credited. They refer me to the bank that owns the ATM and they tell me, "We can't help you out cause your not one of our customers."
I check my bank account two business days later and the charges are still there.
I speak with the front office Manager at the hotel and tell him the above and once again I'm told it's not there ATM so he can't help me. Why would this hotel keep an ATM with this problem????
After a call to my bank and putting in a dispute, MY BANK took care of the issue immediately after their dispute division contacted the ATM bank. MY money was credited back to me.
Take care of "problems" that are continuous to customers and this hotel would have received 4.5 rating from me because overall we had a good time.

11 of us girls stayed at the InterContinental Hotel for a bachelorette weekend. We all enjoyed our stay except for dealing with one of their employees, Barbara, who works at the Concierge desk. Stay away from her! She was NOT helpful, was extremely RUDE, and had a major attitude problem towards us as a few of the girls tried to check in (their vouchers were left at the Concierge desk as a few of the girls checked in a day or 2 later). We complained to the manager explaining how rude, and unhelpful she was; we are their hotel guests and spending A LOT of money to stay there; there was no need to deal with this kind of service! Jhazil, at the Concierge desk, was extremely helpful and recommended great clubs, restaurants, and bars to go to in Old San Juan (OSJ). Look for her to help you!

Overall, our stay at the hotel was good. Small, comfy beds, and clean rooms and bathrooms. We asked for a late check out for 4pm and they gave it to us for free of charge (normally $75 for late afternoon check-out)! The cafe on the beach was great too - order the chicken tortilla wrap; it's delicious!

The hotel is close to Walgreens, an ATM, ESJ Hotel, and the Ritz. Too bad it's far away from OSJ, but it's a close drive at least.

We can't wait to go back to PR next year!

I stayed at the Intercontinental about 6 or 7 times. I always get a ocean view room on a high floor. The view is great and the room is clean. The balconies are very small. The staff is very polite and helpful. The hotel is situated on the best beach for visitors to P.R. My problem is with the corporation. For all my stays at this location never did I recieve any discounts for future stays. Not much to do in the area compared to old San Juan and Condado. Cabs are twent dollars to Old San Juan. I do recomend this hotel for first timers to Isla Verde.