Location was perfect. Far enough out of the craziness of San Juan that we could relax but close enough that we could get there for the fun. The hotel was very nice, the pool and lobby areas were beautiful. The rooms were a bit worn down but were very roomy and comfortable. The hotels across the steet had casinos for fun and the beach was about a two minute walk away. The hotel had a nice grill/snack bar at the pool and there were several restaurants within walking distance. The airport is so close that the planes are loud out by the pool but you really couldn't hear them in the room.

Over the last several years, it has been our rather distinct pleasure to spend part of our winter holiday at the Hampton Inn & Suites in Carolina, P.R. The hotel is most appealing from an aesthetic point of view as well as for its optimal location. It is easy to make day trips to various parts of the island. The individual guest rooms are most comfortable and serviceabe, and the common areas are attractive and spotless.
A home away from home is more than just a location or an environment. It is a whole package that leaves a lasting impression. Every person at the Hampton from the owner to the manager to the desk personnel, the maids, the cleaners, maintenance and pool personnel and the breakfast and grill staff are always there to offer service with the proverbial "smile."
We have observed many courtesies extended to guests, over the years of our stay. Most recently, a rather tragic incident which ocurred off property, on a scuba expedition, was handled with great compassion, kindness, understanding and efficiency by the entire staff.
One would have to look far and wide to obtain a "full package" as we have experienced over the years. Manager Gary Wallace and all of the staff are to be commended for all of their efforts. We feel like "family" when we are at the Hampton. We look forward to our continues stays at this most welcoming residence.

Lawrence R. Bolognese
Thomas M. Trevisani, Jr.

I am a Hilton HHonors Diamond Member with more than 100 stays per year at the Hilton Hotels, this hotel was the worst hotel that I have ever stayed at, the place seemed like it was from the 1960's, the beds were horrible, the staff's attitude was very conflictive, this hotel should be priced at around $59 per night and not at $189. What a disgrace to Conrad Hilton; the pool, the carpet, the paint, the beds; were all dilapidated. My family and I decided that after a few days, it was time to move on, at which point we advised the hotel and they were insulting by saying "Well, guess its time to go home, because Puerto Rico is expensive," and I responded with "NO, we are moving to a real hotel, like the Embassy Suites; once we arrived at the Embassy Suites, the hotel manager personally took care of us and gave us the Diamond Member treatment. For a difference of only $20, our family was able to recuperate from the dreadful mistake of staying at the "Worst Hampton in All of the America's." This hotel is probably ok for the flying crew; as they are only in for a night, but not for families. My kids had a wonderful time at the Embassy Suites with a Cascading Waterfall and water toys to pass several hours; also the breakfast and food was far superior to anything served at the Hampton. At the Hampton, the cafeteria or area serving food, closed at around 9p.m., what a disappointment. No more stays at Hampton Inns, neither in Puerto Rico nor anywhere else.

Just returned from a quick trip to PR with mom to celebrate her 60th. Love the place and the people.

We took a jr. suite facing the pool. We had 2 double cloud 9 beds and a large tv in the bedroom. A nice kitchen area with sink, coffee maker, microwave, and mini frig. We also had a living room with couch, chair, desk/table with 2 side chairs and a large tv. All was clean and very nice.

Continental breakfasts w/ 2 hot items (eggs/sausage) were provided until 10 am and coffee/tea provided 24 hours. The breakfast made it easy to get our day started without figuring anything out.

Pool and jacuzzi are nice with fluffy towels provided.

Staff is friendly - recommending buses, restaurants and even having a few menus on hand. Location is very convenient to the airport and you can walk to the beach in a few minutes (ask staff where best beach is since access is limited due to private bldgs and homes). If you take public bus route A5 into Old San Jan as we did expect at least a 1/2 hour ride with a close up experience to PR and its wonderful and warm people.

Great restaurant deli across the street - I know it looks like a diner but it is good. Metropol on the other side of the cockfighting arena next door had wonderful cuban fare and drums located in the Isle Verdre mall (2 o'clock from the Hampton front door) had a wonderful red snapper special as well as PR appetizers.