some technical glitches both before and after our arrival....upon arrival at the airport, our requested hotel transportation was not there.......initially annoying as we were tired after a long flight, but actually lucky as we took a taxi-van to the resort for less less than half the resort-quoted price.........getting to las casitas, the initial impression is a good one....the villas are attractive, pastel stucco..fountains and well tended plantings abound..we had a two bedroom villa with a large terrace overlooking the sea....great space with nicely appointed kitchenette and living area..huge master bedroom..smaller second bedroom with twin beds and no windows.....teeenage kids had no issues with no windows..two baths..groceries we had pre-ordered to be the villa were not there.......thus were especially pleased that carmen rios, a las casitas staff member, had taken the time to send a bottle of wine accompanied by several nice cheeses and fruit...apparently she appreciated the lengthy two-stop journey from london and our late arrival..the gest was a lovely welcoming.........overall, the staff members in charge of las casitas were attentive, helpful and kind..........carmen went above and beyond..

groceries were ordered the next day, again...a great idea to have snacks, drinks, etc on hand with two teens.......good idea..we ate breakfast both in the room and in one of the outside cafes..slow service, but a nice breakfast..

eating out and recognizing it was a busy time, we made reservations through las casitas for three of our evenings..getting to the venues, no record of our reservation was found..thus, some scrambling needed........food overall was good in all establishments but not extradordinary....expensive...

no one in the family particularly liked el comquistador side, the antithesis of the las casidas side.......las casidas was quiet, relaxing, generally handled being fully booked well...........el conquistador was teeming with guests, poolside jammed, noisy...too much

unfortunately, all dinner facilities are on the el conquistador side..plus, getting to the resorts only beaches is on the el conquistador side...in addition, guests must queue and take fast-moving ferry transport to the resort-owned island......first getting to the ferry by taking a funicular...........too much

the island beaches were crowded on one side, but after walking ten minutes, less peopled beaches could be found....once there, fine, but the hassle of getting there was more than we were willing to do generally..........

most often, we stayed at the pretty pool near our villa......only issue being lack of chairs.........just too many visitors looking for relative quiet..the pool itself attractive, infinity pool with lovely view....

This was our sixth visit to Las Casitas and we were pleased to see that LXR is making some needed changes to the hotel, since they have taken over ownership and management of the property.
Manny Melendez, Operations Manager of Las Casitas, was so gracious and helpful, he did all he could to ensure our stay was enjoyable. We see improvements to the running and efficiency of Las Casitas under his direction. Eggy Lopez, our butler, as always went out of his way to make our stay comfortable and easy. We had some issues with the sofabed in our casita which Eggy tried very hard to resolve for us, Joanne, a server at Las Casitas Cafe, remembered our family from past years and is always so pleasant and smiling each morning at breakfast!!

We would love to see some updating of menus at the restaurants, when you return year after year, you get very tired of seeing the same menu choices-particularly for lunch and breakfast when you eat at the restaurants closest to your casita. Enjoyed the new Strip House-an excellent meal and cocktails. Otellos was again a good meal with quality service. New water park is fun-meant for young children, under 10, not much amusement for pre-teens or teenagers.

We go to Las Casitas to have a relaxing vacation in a beautiful environment, staying at Las Casitas vs. El Conquistador, provides more serenity and privacy while still being able to utilize the amenities, such as the casino and restaurants, of a larger hotel. We enjoy the Goldern Door spa for both services and group fitness classes.

The staff at las casitas village in Puerto Rico, particulalrly Alfredo Bizardi, the only female Butler, Ms. Gmez, and all the rest of the Butler staff, as well as housekeeping, icluding Belen, made my stay with a frined who just lost a child due to a still birth, incredibly relaxing, refreshing, and most of all, comforting.

Whle the cost was steep, it was well worth it. There is another butler whose name escapesme but is tall, young, and whose son just turned 5, who went out of his way tio ensure that my friend was cared for without her even knowing that I had mentioned why I was beinging her there. The grounds, service, and villas were spectacular. I would recommend a trip here to anyone, not just someone in mourning, The Golden Door Spa's representative, Miriam, I believe, was phenomenal, as was the service.

We spent 9 heavenly days at Las Casitas. Our stay was terrific from arrival to departure. We stayed in a 2 bedroom ocean view villa. The location is breathtaking - we were set high on a cliff overlooking the clear, green blue ocean. This was our 2nd year at the Conquistador. We very much enjoyed the activity of the hotel last year, but were drawn to the serenity and the charm offered by the Casistas.

We were pampered by a great staff. Before we even arrived on island, Manny Melendez did a terrific job in seeing to our accommodations. Our butlers, Manny and Will could not have been more accommodating. Both were easily accessible, having supplied their cell numbers to us. And we called them! They were very prompt in responding to our requests. They could not have been more helpful. And Ana Colon, was very helpful in getting our dinner reservations organized. The staff is a big part of the reason that we would hope to go back yet again next year!