Management needs to correct operations at this beautiful resort site. The pricing reflects an upscale luxury property, but there are annoying gratuities added to each bill.

The staff seems to operate at an 80% level and is indifferent to the guests' needs. For example, we tried to have breafast each AM when they open at 7:00 AM and yet, the waiters were still setting up instead of being ready to serve immediately.

Housekeeping never provided any turn down service in our room and we even had to kill our own large cockroach in the bathroom.

On Sunday one of the finiculars was not working.

Valet parking never cleaned our windows on the rental car.

Golden Door prices were outrageous.

El Conquistador has a great location, a beautiful new Water Park and many choices of dining. Management needs to train all employees how to provide service and how to deal with the guests in a friendly, yet professional way. In the end, one remembers the little things, not the huge golf course that is underutilized.

I had a wonderful time during my stay at the El Conquistador hotel..From the moment that I walked in the door I was made to feel welcome. It was nice to be greated with a beautiful smile by the lady at the front desk. Her name is Magda Walley and she not only took care of me when I was checking in, but anything that I needed during my stay she made sure that I had it. All I would have to do was call her at the front desk, and she made sure that I was taken care of right away. This kind of service by an individual makes you want to come back every year. I also got a chance to visit the waterpark, which was very nice. I highly recommend this hotel to anyone looking to go on vacation to Puerto Rico, and I will definitely tell them to make sure that they ask for Magda when they get there. Because I know that they will be in good hands. Look forward to coming back again real soon.

Michael

I travel a lot. And I'm an easygoing person. So when I went to El Conq in Puerto Rico, I expected to have a great time. And though we found the Puerto Ricans overall to be truly lovely, genial people, we were shocked at the deceit we experienced at this resort! Definitely watch your back. Things were stolen from our room. (Use the safe!) Many things were falsely charged to our room, and the front desk did not want to hear about it. (We made good and certain that they did, and eventually got every line item removed. But it took a lot of work. Don't wait until your check out time, review your bill in advance! We did, and it still took two days to straighten out! Front-desk personnel will tell you to your face that they "do not want to deal with it.") Astoundingly, every single person checking out when I was (there were three agents open) had a bill dispute! Plus, one poor man approached the check-out desk and said, and I quote, "My room was broken into. Again." Expect erroneous charges, overall hostility, average rooms, very, very uninteresting location (no town anywhere near) and do not expect to see a piece of fruit during your entire stay. Greasy bland food. Expect absolute mediocrity if you choose to stay here. Or better yet, avoid this diabolical dump altogether! (P.S. - There is ZERO nightlife here! Absolutely negative nothing!!!)

We just returned from a stay at the El Conquistador Resort and Spa and I must say, "what a great experience we had." The staff is prompt, courteous and always eager to help. One of our bags was held up at the airport by TSA, but when it finally arrived at the hotel the next morning, the bell hop brought it to our room within 3 minutes. We also experienced a flat tire to our rental car while driving in the city, but when we returned, the parking services staff pointed it out to us and even fixed the flat immediately. The concierge staff was always very helpful and took time to make sure our questions were answered

The hotel itself is beautiful and very well maintained. It sits atop a craggy cliffside offering astounding views in all directions. How many other resorts can say that they take their guests to a private island? We stayed in the main building with a view that looks out over the tennis courts and the mountainside of El Yunque rain forest. Breathtaking! Outside our door each night in the garden were the sounds of the native Coqui frogs. Loved it!

If you are frugal and can't enjoy the finer side of life, then this resort is probably not for you. The hotel itself and the restaurants are indeed pricey, but the food was always top-notch and delicious and the service 5-star. Couldn't ask for a better experience. I highly recommend