Just returned home from the Pacific Monarch, the room was clean but some of the furnishing were old. We had 4 people in our room and the pull out sofa was very uncomfortable for the people sleeping on it. We did complain after a few days and they brought up a blow up bed for my sister. When you called the front desk they responded very quickly. The maid was polite but didn't leave us coffee, tea and sugar unless we asked. Overall it was very nice staying there and we may go back in the fall for another visit. If people did have compaints, all they had to do is call the front desk and I'm sure they would fix the problem. The hotel was very close to the beach and loads of shopping and many restaurants.

The Pacific Monarch location, room size & staff are good but the units that we had were aged and stained. The pull-out couch had tears and was dirtier than any I had experienced before. The carpet and kitchen floor were dirty. There was bird dung on the lamp shade in one of the rooms and the patio door was open. Strong smell when entering. The lobby is not impressive but the desk staff is welcoming. Both rooms were in similar shape so I did not ask to be moved.

At 200+ dollars a day, I think they can afford some updating.

We stayed in a studio with 2 single beds. The air conditioner was in a whole cut into the wall by the head of one of the beds so had to be turned off at night. The mattresses were covered in white plastic whcih made it much hotter and noisier to sleep. Our unuseable balcony overlooked the parking deck. The sofa was so dirty, we put a blanket on it before we sat on it. Then when we checked out we were hit with 75 cents per local call, which we made a lot of since we were coordinating groups between hotels. We will never stay there again.

My wife, two kids and I rented a rear one bedroom unit. It had a good fairly good view. The staff was great and the location etc. is as has been said in other reviews. It is a good location.

The unit was old and tired. It appeared to be built in the late 60's or early 70's and the furniture appeared to be original. There were wear spots on the lumpy, uncomfortable sofa bed. The "queen bed" in the bedroom was a double bed. The only AC was a window unit in the living room and barely cooled anything. When the windows were open which was every night since the AC barely worked it was loud and noisy. The only TV was in the living room. I went down to complain and tried to move. They gave me keys to two other units...they were in the same condition. I could not have been more disappointed. As the week progressed I got used to the situation and didn't kill myself...or others.

I can't imagine you could not do better.