Our family of 6 just got back from a week's stay at the Embassy Suites Waikiki Beach Walk. I'd rate it an 8 on a 10 scale. Vacation got off to a shaky start as we arrived at 11 am local time, but couldn't check in until 3. Our vacation package (Pleasant Hawaiian) included a welcome cocktail, but staff informed us that this was discontinued due to construction on the adjacent Trump Tower. Apparently, something about dust filters, which we felt was a lame excuse as no offer of exchange or compromise was made. We were also led to believe from our travel agent of a partial ocean view room, but this wasn't the case. Similar to other guest reviews, we were informed that we could upgrade for another $75 per night. We declined and accepted the 2 bedroom suite assigned to us in the Aloha tower. (The better ocean views appear to be in the Hula tower). The daily morning breakfast was fine for most of us and resulted in considerable savings in the meal expense category as this is included with your room rate. It was also a crack up watching the birds flying into the open air dining area to nibble on the guests' meals while they were at the beverage counter. (Hint: Best to get your drinks before finding a table). The nightly Managers Reception...eh...I only went one of the nights. The drinks are free and STRONG, but I'm not a big drinker. You should be able to get a good buzz if that's what you're looking for. They also have Hawaiian singers and dancers for your enjoyment, but only broccoli tips, celery, and greasy potato chips to nibble. Upon check in, you are issued a paper meal ticket, and we were strongly cautioned not to lose it, as they wouldn't be replaced. Funny thing is, the whole week we were there, nobody ever checked it.
We also had issues with the construction noise from the aforementioned Trump Towers. You'll likely hear frequent BOOMS! during the days and especially around the pool area which isn't sheltered from the ongoing construction . The hotel manager (Dan?) arranged for those in our party to walk over and enjoy the pool amenities of the nearby Reef Hotel. This made those in our party happy.
There are only two elevator shafts per tower, and sometimes this can be an issue even though the elevators seem to be high tech. Keep your key cards handy at all times. You'll need them to get to any of the floors going up or down, except for the lobby. This is likely in place to prevent freeloaders from entering the buffet or pool areas on the 4th floor. Soft drink machines are on alternate floors only. The 24 hr gym is small and stuffy, but has high end cardio machines with tv's attached. They also have a 24 hr laundry room that came in handy. The have reliable wireless internet in the lobby and on the 4th floor, but we had a devil of a time with the in-room ethernet. Advertised as 50x fast, but was often times slower than dial-up when we could connect at all. When we called about this, we were given the usual "server issue" response.
One of the days we asked the concierge to help us with renting a minivan. They tried two companies that they "partner" with but then sent us off to another hotel when we asked about Hertz. Episode illustrated to us that the concept of "Spirit of Aloha" gets a little fuzzier to define when a dollar isn't to be made or had.
All in all, it's hard to have a bad vacation in Hawaii. This was about my 10th time to Oahu. Many of the locals will tell you to go to the other islands to get the real taste of Hawaii, and I think I'll take their advice next time.
Cheers & Aloha!









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