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Diamond Hawaii Resort and Spa: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 52 reviews
52 Reviews
5.0 of 5 stars
30
4.0 of 5 stars
10
3.0 of 5 stars
6
2.0 of 5 stars
5
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#6 of 8 hotels in Wailea
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 72
Description: 72 Spacious Suites in 18 cotttages, peaceful environment - On Wailea Maui coast. This description is based on information provided by the hotel.
Address:
555 Kaukahi Street
Wailea, Maui, HI 96753
Check Rates: $271 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Diamond Hawaii Resort and Spa

( 4-8 of 52 )
“Good but dated”

Diamond Hawaii Resort and Spa

3 of 5 stars
West Yorkshire
Jun 15, 2008
1/1 found this review helpful

We arrived at the Diamond Resort very late after flight delays from LAX, I had called to warn them we would be late but check in was no problem and the night security drove us to our room in the golf buggy. There are four suites per detached bungalow. We booked a partial ocean view and were not disappointed the following morning when we looked out across the resort grounds and a great view of the ocean from the balcony.

Inside the suites are large with a kitchen area, lounge, bedroom, bath/shower, seperate toilet and sink area. In general the bathroom and kitchen fixtures are looking dated and some of the furnishings are getting tired but they are all in good working order and more than adequate. The resort itself was very quiet when we were there, the only other guests we saw were sat in their suite when we were returning in the evening. We didn't use the communal areas but what we saw looked very nice and clean.

The resort is located on the hill overlooking Wailea, on the first morning we walked into the centre. Although not a huge distance it was quite hard work in the hot sun, especially the uphill section on the way back. In the car it is a short drive to the nearest beach and Wailea itself. We did not eat at the resort restaurants whilst we were there and ate out instead. We would recommend Ferraros at the Four Seasons for dinner and Longhis (located at the shops) for breakfast.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorks_nameless's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: October 09, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good but dated interior”

Diamond Hawaii Resort and Spa

3 of 5 stars
München
Apr 17, 2008

Diamond Resort was a strange experience. The positive side is that the rooms are big , with a nice balconery . We had an ocean view suite , and the view was really stunning. The resort itself is a bit dated. All furnitures are 20 years old . The pool area is small and dated too . The Yakuzzi was not useable. The restaurants (Japanes and Italian) are not to recommend. Espacially the Japanese Restaurent was not Japanese at all ;-) . The Sahimi and Nigiri Sushi had a "ok"-quality and looked like dangeours bombs. Not for food asthetes.

So you have to go out for dinner or lunch better to the Four Seasons or other Hotel restauretns in the Waleian Area. Or you cook on your own. The kitchen inside the rooms is ok and usefull.

The best was the friendly Hotel staff and the fantastic relaxed atmposphere inside the Resort. There was no noise, Baby Crying, party Music or simliar. Diamond Resort is a good place for people who wants to stay out of trouble or fuss.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tompisa's Summary
Date of Stay: April 2008
Age group: 35-49
Member since: January 05, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
I do not recommend this hotel for:
People with disabilities, Great pool scene, Families with young children, Families with teenagers
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Okay hotel for Maui”

Diamond Hawaii Resort and Spa

3 of 5 stars
New York
Apr 16, 2008

Reasonably priced hotel for Wailea area. The rooms are a little old but overall satisfactory. You're not right on the beach so if you are looking for direct access this is not it. The resort is located on a tranquil hill and a short drive to public beach access. Rooms are spacious with a lanai and kitchenette. Staff is friendly and accommodating.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pengysan's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: September 18, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I selected this hotel as a top choice for:
Beach / Sun, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Honeymoon Getaway”

Diamond Hawaii Resort and Spa

5 of 5 stars
Massachusetts
Mar 29, 2008

We booked our entire Maui wedding/honeymoon online through Expedia.com. We chose this resort because of the beautiful grounds and it's Japenese design.

We wanted a quiet resort because we have 4 kids, that were not with us!! LOL!! And that is exactly what we got. Very relaxing and peaceful.

Everything about this resort was perfect. We were on a tight wedding budget and booked a Partial Oceanview Suite, however, when we checked in we were told that we were "upgraded" to a Deluxe Oceanview Suite. The view was amazing!!

We look at our wedding and honeymoon photos everyday and it's been almost a year. We cannot wait to go back and we would definately return to the Diamond Resort and Spa!!

Mr. & Mrs. G in Massachusetts

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauid07's Summary
Date of Stay: April 2007
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: March 29, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
People with disabilities, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Experience a bit of Japan in Maui”

Diamond Hawaii Resort and Spa

5 of 5 stars
Hawaii
Feb 2, 2008
7/7 found this review helpful

This was not our first stay at the Diamond Resort so we know exactly what we wanted and were getting. If you love Japan and the Japanese style furo (baths), you will like this place. The furo is not just to bathe, but a ritual and experience into relaxation. We stayed here just one night mainly to experience two things--their Japanese style onsen (spa) and ther excellent Japanese restaurant.

I will go through the bathing ritual in detail even though others may have mentioned it in the other reviews because there were still some people who didn't know the rules when we were there. First you must remove your footwear at the entry into the bathhouse. Cubbyholes are provided. There is a toilet provided just past the entry. Then there is a dressing area where there are larger cubbyholes with baskets for your clothing and other personal belongings. Some cubby's have locks, most don't. You should only have your clothes and toiletries anyway. I also bring my make-up, deodorant, and my own hairbrush which I like better than theirs. You must remove all clothing. Then you grab some towels and enter the bathing area. Shower caps are provided (at the sink countertops in the dressing room) if needed. Inside the bathing area there are faucet stations set up with stools, buckets shampoo, conditioner, body gels, and a mirror. Sit at a stool and turn the water on. One handle turns on the hand-held shower, and the other opens the faucet. Wash yourself and use the bucket to do an overall body rinse. Once you are clean, ONLY THEN DO YOU GO INTO THE POOL. Do not go into the pool without washing as some westerners do!!! The pool is not to be used to wash yourself. All of the washing is done outside at the faucet stations! Do not take your large towels into the pool either. The small towels are fine but do not wring them in the pool (etiquette). The Japanese usually use the small towels to wipe their face and neck, and neatly fold it and place it on top of their heads to avoid contaminating the water with their towels. Use the pool as a time to unwind and relax. There is a sauna, a waterfall massage, and a sprial shower that you can also use. You will find a dial near the sauna to turn on the bubbles in the pool. There is another dial which turns on the waterfall massage. The spiral shower shoots tiny sprays of water in a circular spiral pattern from your shoulders down to your knees. A little ticklish but feels great after. When you come out, in the dressing area there is a long counter with sinks, chairs, mirrors, combs, brushes, shower caps, Qtips and cotton, lotions, hair dryers, and a water cooler dispenser to rehydrate yourself. You will walk out of the spa so relaxed with the panoramic views of the ocean and neighboring islands in front of you.

For an additional fee, you can make reservations and get any of their spa treatments which included several types o facial and body massges. We didn't do any of this though.

Our room was a "suite" which included a bedroom and a kitchenette. The furnishings were new and very nice. There is a full bath complete with the stool and bucket set up similar to the spa. The toilet was a source of laughter for my two teenage kids. There is a washlet inside the toilet. There are buttons alongside the toilet which controls the direction, temperature, and intensity of the washlet. It also warms the toilet seat. It is a Japanese version of a bidet built into the toilet. My kids were trying to figure it out when it suddenly spurt water out of a tube and out of the toilet and into their faces. Once the laughter stopped, they finally figured out how to use it. The next morning my daughter had gone in to use the toilet before me. When it was my turn, I pushed the button and out squirted hot water! She had turned up the temperature of the water. I wish I had taken a photo of the ttoilet to upload here.

There are two authentic Japanese restaurants. Le Gunji is a teppan-yaki style restaurant with a more westerized menu. It is like the Benihana restaurants that most westerners are familiar with. We have eaten there on previous visits and the food is plentiful and very good. The other restaurant is Taiko. This has the more traditional Japanese food such as sushi, noodles and tempura. It doesn't matter what you order, everything on the menu is authentic and very good! For appetizers we ordered some sushi and it was excellent! Very fresh and large pieces of fish. My son ordered the shrimp tempura udon and he ate very bit of it. My husband and daughter both ordered the tempura dinner. It came with fresh pieces of raw tuna sashimi, pickles, shrimp and vegetable tempura, rice, miso soup and rice. I ordered the miso orange glazed butterfish which also came with miso soup, pickles, sashimi and rice. For dessert we ordered their strawberry shortcake, creme brulee, and a new dessert (forgot the name). They took a slice of cake roll, dipped it in tempura batter and quick fried the cake, then topped it with a scoop of ice cream. 3 choices of cake and 4 choices of the ice cream topping for this dessert. They were all very good.

The Taiko also started an early bird special 5-6pm, and the menu changes daily, one for each day of the week (seafood, prime rib, Japanese night, etc.). We didn't know about this until after we were eating. We wish we were told about the early bird specials when we made our dinner reservations or we would have tried it instead.

The staff mentioned to us that the furnishings were new, and they are in the process of removating more of the hotel. There is a new partner/co-owner (American) but the workers didn't know too many details.

A few places in the spa looked a little tired but everything was clean. We definitely want to go back.

  • This TripAdvisor Member:
    • Liked — The beds and pillows were great! Had a good night's sleep.
    • Disliked — One of the showerfaucet handles in the spa wasn't working.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiina's Summary
Date of Stay: February 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: January 29, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Diamond Hawaii Resort and Spa

( 4-8 of 52 )
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Diamond Hawaii Resort and Spa Address

555 Kaukahi Street, Wailea, Maui, HI 96753