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Villa Montana Beach Resort: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 103 reviews
103 Reviews
5.0 of 5 stars
43
4.0 of 5 stars
24
3.0 of 5 stars
7
2.0 of 5 stars
19
1.0 of 5 stars
10
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 5 hotels in Isabela
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 70
Description: Oceanfront Villa Resort situated 10 minutes from Rafael Hernandez Airport. This description is based on information provided by the hotel.
Address:
Carretera 4466 Km 1.9 Interior
Barrio Bajuras
Isabela 00662
Puerto Rico
Check Rates: $255 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Villa Montana Beach Resort

( 15-19 of 103 )
“Disappointed”

Villa Montana Beach Resort

Mar 26, 2008

The good: nice setting, lovely beach and great swimming, snorkeling. Good food at Eclipse Restaurant.

The not-so-good: marginal service. We arrived 1/2 hour before check-in (after 7 hours of travel) and were told that we would have to wait 90 minutes before we could drop our bags in the cottage and change. Housekeeping showed up at 5pm every day despite our requests for them to come earlier in the day. The floors in our rooms were not clean. Though our lone dinner at Eclipse was very good, it took 2 hours for our entrees to arrive and 45 minutes for dessert. 3 hours in total is a bit much. The desk staff was less than insightful when asked about suggestions for things to do off-site.

Overall, this is a lovely spot but we couldn't help but feel as if it were a bit down at the heels. It felt slightly neglected and so did we.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vischa's Summary
Date of Stay: March 2008
Member since: March 26, 2008
Was this review helpful? Yes No
Management Response
HeidiDenver, Public relations
(Management representative)
Apr 15, 2008
We apologize that your experience was not as you expected. At times we can, as any hotel does, have staffing challenges and we do not want to rush cleaning a room as we expect it to be in perfect condition for the next guest.
Our meals in the restaurants are hand crafted and are not often “fast”, however waiting 2 hours for an entrée if that was not your pleasure is something we regret. At times many of our guests do want a very leisurely dinner.
We hope you come back again. We have so many repeat guests and work hard for everyone to have a fabulous experience that exceeds their expectations.

Sincerely,
Jessica Tiphane
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $255 (year-round)
“Lovely location - service needs alot of work”

Villa Montana Beach Resort

4 of 5 stars
Washington DC
Mar 26, 2008

The location and the feel of this resort is quiet and relaxed, it is gated and feels safe for families with young children. What I only realised during our stay is that each villa is individually owned, and if there is something that needs fixed in your villa, they need to call the owner to get permission first. This results in a very varied standard of villas - some are owned by local families who have everything, some by investors who keep the bare minimum ammenities. With a young family I had planned to cook some meals in, I ended up borrowing pans just to cook pasta !
The website gives you the ability to order food in advance to be in your villa when you arrive - a nice touch if it actually happened - we arrived 3pm on Saturday and nothing had arrived by 9am Sunday so I cancelled the order and did it myself.
Eclipse - the restaurant on the beach is great food but really really slow service. Service is better at lunchtime if you have young kids.
Overall we had a lovely time due to location and the ability for our younger kids to enjoy themselves in a safe location, with the right villa this could be even better but Villa montana needs to decide whether it is going to offer the services of a luxury resort or not - it is pretending to but it really cant live up to it right now.

  • This TripAdvisor Member:
    • Liked — location - close to beach and pool
    • Disliked — lack of kitchen equipment, no hot showers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmnb's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 26, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Families with young children
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $255 (year-round)
“Wonderful!”

Villa Montana Beach Resort

4 of 5 stars
Connecticut
Mar 25, 2008

Stayed at Villa Montana for 6 days/5nites. Grand place. Ocean waves were 25 feet high which was very unusual. I was there for a Destination wedding and the staff took care of us. Were there some problems, sure. Some plumbing difficulties, etc... But nothing one couldn't live with.

The staff was friendly, mostly. All were respectful. Prices at lunch and dinner were reasonable.

Will I recommend? Absolutely.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $255 (year-round)
“Beautiful setting, not so beautiful service!”

Villa Montana Beach Resort

2 of 5 stars
Pennsylvania
Mar 23, 2008

The Villa Montana resort is a lovely setting and our rooms were equally lovely. However, we had reserved (& paid for) an ocean front 3-bedroom villa & were told there weren't any. Eventually we were moved closer to the ocean, but it took LOTS of persistence and the help of the agency we used to book our reservations.

Our showers had no hot water & the kitchen was barely stocked. There were no bikes, snorkeling equipment or spa. The fitness center equipment did not work. The climbing wall didn't have all the necessary equipment. Service was always friendly and always at a leisurely pace!

On the plus side, it's clean and peaceful with amazing views.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLL2008's Summary
Date of Stay: March 2008
Member since: March 23, 2008
Was this review helpful? Yes No
Management Response
HeidiDenver, Public relations
(Management representative)
Apr 15, 2008
We are very surprised at the items you mentioned not working or sub-par. Our maintenance staff ensures that all the areas you mentioned are in working order and well stocked. I have made sure that everything has been checked since we have read this review and hope that you told our staff during your stay. Sometimes when we are busy much of the equipment is in use, but normally we have enough equipment to handle all our guests even during high occupancy times.

Thank you for your kind words about the cleanliness and yes, we are probably the most peaceful and relaxing place in Puerto Rico!

Sincerely,
Jessica Tiphane
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $255 (year-round)
“Vacationer Beware!!”

Villa Montana Beach Resort

2 of 5 stars
New Jersey
Mar 22, 2008

My girlfriend and I stayed at Villa Montana in Aguadilla for a week in March and it was horrible. We are both avid travelers and have gone to many Caribbean destinations and this was by far the worst. The rooms were nice and the maid staff is very helpful. However, we never felt welcomed anywhere. The beach is small and you have to hunt down a chair to sit. Service at the restaurant is so slow and overpriced. I shouldn’t have to go on a Caribbean vacation and have to hunt down the bartender to get another drink, a bill or even water. The locals are disrespectful and rude. Nothing is more unattractive than sitting on a beach and seeing locals throwing beer bottles into the ocean. They take no pride in their island and they treat tourists with disgust. There is no island atmosphere here. We couldn’t wait to pack to go home. Save your money and go elsewhere.

  • This TripAdvisor Member:
    • Liked — The Room
    • Disliked — Atmosphere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
corgs78's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: March 22, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
HeidiDenver, Public relations
(Management representative)
Apr 15, 2008
We are heartbroken to read your review as we take great pride in the number of repeat guests that visit our resort and are so pleased with the experience. I can’t be sure why you felt that our service was slow. We are very guest service oriented but we do ask our staff not to rush or overwhelm guests. Perhaps our respectfulness to our guests bordered on poor service in your opinion.

I can’t speak to what you say you experienced with the locals. We have not seen the same thing happen, and it may have been a few overly excited people having a rousing good time. For this we apologize.
Please come back again and experience what our many repeat guests find when they return time and time again: great service, peaceful atmosphere and caring staff.

Sincerely,
Jessica Tiphane
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $255 (year-round)

Reviews of Villa Montana Beach Resort

( 15-19 of 103 )
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Villa Montana Beach Resort Address

Carretera 4466 Km 1.9 Interior | Barrio Bajuras, Isabela 00662, Puerto Rico