My husband, young son and I spent a week at Villa Montana and were very happy with our vacation.
We had a two bedroom garden view villa which was extremely spacious and comfortable with several balconies. The kitchen was reasonably well equipped and housekeeping cleaned the entire villa thoroughly every day. The grounds are beautiful, two pools, a great playground, tennis courts and beautiful beach. It is very relaxing and lowkey which was perfect for us. The garden view villas are less expensive than the ocean view, but still no more than a three minute walk from the beach.
The staff was unfailingly polite and pleasant. There is wireless internet access in the hotel lobby and near the restaurant.
I would be very happy to go back again.
A few critiques/drawbacks, things you should be aware of:
Although the website said that the resort was 90 minutes from the San Juan airport, it was took us two hours to drive on a Sunday afternoon. I was told it can take significantly longer on a weekday when there is traffic. If you can, I would recommend flying into the Aguadilla airport which is about 15 minutes away.
Many people appeared to have trouble checking in. Although we had reserved and paid for a two bedroom villa, we were shown to a one bedroom and told no two bedrooms were available. After some persistence on my part, they found a beautiful two bedroom for us. I witnessed several other people checking in who seemed to be having problems as well, and when we checked out early on Sunday morning, the young man at the desk couldn't figure out how to run our bill properly.
The hotel staff seemed slightly overwhelmed on the weekend when a wedding was taking place, and the more casual restaurant was closed to accomadate the wedding. We had planned to eat with our son in our villa that night, but if we had expected to eat in one of the hotel's restaurants, it would have been problematice because the nicer restaurant is not really appropriate for a four year old.
The beach at the resort is not great for kids because it is rocky and rough. If you have young kids who want to spend a lot of time in the ocean, it might not be ideal.
On balance, the positives far outweighed the negatives for this beautiful resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Management Response
HeidiDenver, Public Relations
(Management representative)
Apr 3, 2008
Thank you for your kind words about our resort. There are few things we would like to comment on and provide some clarification.
Rocky beach:
When you say that the beach is not great for kids, alarm bells go off in our heads because we are a very family friendly resort and families with children have been coming here – and happily coming back here – for years. There is so much for children to do here, and the fact that they can roam freely to their heart’s content is one of the benefits. The beach does have some parts which are rocky, but certainly the entire beach area is not this way and in many places if you just go a little further out – where it is still shallow and safe for children – the rocks are non –existent.
Weddings, check in and restaurants
Yes, as any resort or hotel, when we are busy there can be delays checking in and in any check in process, sometimes we have to change rooms to accommodate specific requests. But as you said, our staff is polite and efficient and we strive to move this process along as quickly as we can.
We do have a policy of informing all guests at check in if any of our restaurants are going to be closed for a meal when they are there. This includes the fact that one restaurant is always open. For dinner, early dining at the “O” restaurant would certainly be appropriate for children. However if guests are not comfortable, we can recommend eating in your villa (we can run to the local grocery ahead of time and get you what you need), dining in one of many nearby restaurants or we do have a limited take out menu from the Eclipse Restaurant and we will begin providing this at check in as well. We try as best we can to accommodate all guest requests.
Distance from airport
We always recommend flying into Aguadilla Airport, which is just 15 minutes from the resort, but in fact San Juan Airport can easily be a 90 minute drive but yes we are sure that on some days can take a bit longer.
Thank you for bringing these comments to our attention and we hope to see you back at our resort.
The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.