Found and booked this room on Resideo.com -- attending the wedding of a friend and our friends were staying here.

The hotel itself is nice, and is very spacious. Unfortunately, service is slow.

We checked in Friday afternoon -- only 1 person checking folks in and out, and we waited 15 minutes. That's just too long for the money we paid.

The room was extremely nice. A seperate "living" room, with couch, TV, table/chairs, mini fridge, microwave & coffeemaker.

The bathroom was roomy.

The bedroom was nice as well, but our view from the balcony was superb.

Although I know there were some noisy neighbors around, we could not hear them at night.

The breakfast in the morning. Ugh. Cold food isn't tasty.

Some friends happened to walk by as we were eating, so we got up to chat. We were only halfway done when a server came over and asked if we were finished. We said "No, we are still eating" 3 times, but she took our plates anyways.

Valet/parking is a bit expensive, as there are no other options readily available for guests.

Overall, the room and the hotel itself are very nice -- but it suffers from poor service.

Having stayed at quite a few Embassy Suites I would rate this hotel near the bottom. While friendly the staff often appeared clueless and in short supply. The hotel showed many instances of deferred maintenance and grime. Management did not honor my Gold membership with an optimal room. The non-smoking room I had in the main buidling had evidence of cigarette usage and the poor insulation allowed lots of street noise in.

I did not have a terrible stay, but this Embassy Suites does not come close to the general standards set for the chain.

Staff was very accomidating considering all the problems we had. We arrived and were not told about some additional per person charges for the guests, the staff was nice enough to waive the fees. We checked into our suite and went our for dinner to a little place one block away. We should have gone to Emeril's, but we decided to go a local nearby spot, what a dissapointment. We returned after taking in some of the sights to MAJOR plumbing problems. The staff said they would move our room immediately (which didnt actually happen until 5 hours later) and when we were packing up our things we found a mouse in our room.
The hotel, obviously aware of our displeasure accomomidated us by moving us to a larger suite, free parking, nd they gave us a fruit basket and a bottle of wine, plus a discounted room rate.

Over all I was ultimately pleased with the service even if there were a slew of bad luck. The buffet and free happy hour are great for budget travelers, but when you are in New Orleans you should enjoy all the food opportunities presented.

Stayed here during Mardi Gras and was quite impressed that even during such a crazy time the hotel staff were attentive to both guest needs and hotel safety. The suites in the Loft property are superb with the sleeping area separated from the living room. Our room had a small refrigerator, microwave, and coffee maker.

We ordered room service once during one of the Mardi Gras parades and it was prompt and courteous. This is a nice location for Mardi Gras as two parades go right by the hotel. However, this also makes it a bit noisy during that time of year. Once Mardi Gras was over the streets were quiet and so was the hotel.

The free breakfast is excellent serving on-the-spot omelettes and other breakfast items.

The hotel is within easy walking distance to the convention center and the streets feel safe in to the early evening. The French Quarter is several blocks away.