My husband and I were looking for a romantic Valentine's Day hotel experience. This was not exactly it. While our room wasn't as bad as some I've seen described here, the journey to it was up a rotting staircase with peeling paint and dead bugs littering the floors and walls. The welcome champagne never arrived, and like I've read about earlier, the teenage boy and the check-in scheduled us for a "complimentary" dinner that we ended up having to pay for, and that was really quite bad, it tasted almost institutional! We should mention we did see architects running around with sketchpads and equipment for taking measurements - so perhaps improvement was on the way? We never saw anyone to ask, really.
For as uninspiring as the stay was, the tour was really wonderful. I wish I could remember the name of the lovely woman who gave the tour (in full costume), but I cannot. I would definitely recommend a visit to this fading lady, for the tour, but don't stay the night.
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