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Renaissance Philadelphia Airport: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 52 reviews
52 Reviews
5.0 of 5 stars
13
4.0 of 5 stars
19
3.0 of 5 stars
9
2.0 of 5 stars
6
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#23 of 78 hotels in Philadelphia
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 351
Description: Twelve-story Hotel with sleek, mirrored-glass exterior & glass-enclosed atrium. This description is based on information provided by the hotel.
Address:
500 Stevens Drive
Philadelphia, PA 19113
Check Rates: $225 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Renaissance Philadelphia Airport

( 10-14 of 52 )
“Smelly Room, Great Service”

Renaissance Philadelphia Airport

3 of 5 stars
Poconos, Pa
Mar 29, 2008

We stayed for one night for the "park and fly" option and were excited to try a new hotel. Usually we stay at the Sheraton Suites and enjoy it there. We should not have changed. The positive is that our service there was really great. With that said, the room was very smelly, like mold and urine. Since we were only there for a quick nights sleep we didn't complain.
The other complaint is that when we flew back in we waited for over an hour for the hotel shuttle, saw all the the other hotel shuttles multiple times, and then finally called the hotel, They said that we were supposed to call for pick up but that is not what we were told. We were told that the shuttel runs every 20 minutes so we were trying to be patient. They then told us it would be 10 minuted to get us and about 20 minutes later, they finally came (they are only 1 mile from the airport) and the driver said that you need to call them unless it is a busy time of day for travelers. Oaky, well we don't know when that is so get the story straight.
I try to stay at Marriott brands whenever possible since I am a silver member but will not be coming back to this one.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motomom243's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: April 10, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $225 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Perfectly fine Hotel ,but not a 4 star”

Renaissance Philadelphia Airport

Mar 12, 2008

We stayed here for 2 nights. It was a little difficult to find. When you leave the hotel if you stay straight rather then turn, you will go right through the airport.

The hotel was neat and clean. My kids used the pool and they were the only ones. They provide towels at the pool. There is a sundries shop in the lobby. Coffee was provided free of charge in the morning in the lobby.

The hotel is perfectly fine , but should not have a 4 star rating.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveler24NewYork's Summary
Date of Stay: March 2008
Member since: April 07, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $225 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Great hospitality!”

Renaissance Philadelphia Airport

Feb 27, 2008

This hotel exceeded my expectations. The person at the front desk greeted us when we arrived and was very courteous and professional during the check-in process. They gave us 2 ice tea bottles and fresh pretzel as a welcoming snack. That was awesome!! Once at the room, it was totally clean and nicely decorated. There was a personalized letter in the desk welcoming us to the hotel. Also with the letter was a card with the weather forecast for the entire weekend. I’ve never received such attention when arriving to a hotel before!! Not even at the Ritz. The room was spacious and comfortable. The bathroom was also spacious and very clean. The bed was amazing. The linen was at least 400 threads and cotton, which make it a better night sleep for tired tourists. No noise from the highway at all. Very quiet ful for a light sleeper like me. The staff at the front desk was always courteous and helpful. One night we asked for directions to nearby movies and the person was extremely helpful with locations and other suggestions in the area. The location of the hotel is convenient for anyone needing a hotel near the airport or visiting the Philly area. The hotel is well located with easy access to I-95. It took us less than 15 minutes to drive to and from Philly downtown from the hotel. Overall, this Renaissance is much better to other hotels including its partners, Marriotts. I’m totally impressed and I would definitely stay at this hotel again when returning to the Philly area.

  • This TripAdvisor Member:
    • Liked — Location, service, cleanliness, room comfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vero_isa's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
Check Rates
Average price*: $225 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“A good ending to a not so good day.”

Renaissance Philadelphia Airport

Feb 15, 2008

After missing our flight in Philadelphia I tried frantically tcalled my wife and asked her to try and get us an airport hotel at PHL. She quickly got on PL and bid $95 for a 3* hotel, hoping I
would get the airport Marriott (since their lowest rate was $269). Much to my dismay (only initially) they 'upgraded' me to a 4* which was the Renaissance, but I didn't want a 4*, I wanted a 3* due to their location. So much for thetheory of bidding higher to have a better chance at the3* hotel I wanted.

Initially I was not happy because the hotel is clearly father away
from the airport than the other 3*'s listed. To make a long story short, wechecked in and spoke with Patrick, a lovely man from Haiti that speaks 5 languages...quite impressive. He took very good care of us, and offered us an upgrade to the Concierge level. What a nice surprise, especially after the
stress of missing our flight, changing our car rental, dealing with
cancelling and changing guaranteed hotel rooms, etc.

We are very discriminating travelers, and I was nervous (based on a few negative reviews) about how they we would react once at the hotel. Our service on the Concierge level was very good, check in easy and professional, rooms very clean and comfortable, and overall a very good ending to a not so good day. I would not hesitate one minute about staying with them again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jblairgolf's Summary
Date of Stay: February 2008
Member since: June 06, 2003
Was this review helpful? Yes No
Check Rates
Average price*: $225 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“One of the BEST airport hotels ANYWHERE!”

Renaissance Philadelphia Airport

5 of 5 stars
phoenix
Feb 3, 2008

Just returned from a one day stay at the Renaissance Philadelphia Airport. What can I say? This hotel was a total
surprise. Great staff and attitudes at check-in, wonderfully, spacious, well-appointed room, large, immaculate bathroom,
great shower, comfortable bed with choice of pillows, great
workspace. I totally surprised! The staff in both the lounge (which serves full-course dinners as well) and cafe were superior.
All were extraordinarily friendly and provided great service at very reasonable prices. Their workout room was perfect and not
crowded. If you've got to stay over at Philadelphia Airport, this is
the only place to stay. It's easily a 4 **** facility which is reflected in the attitude and service of the staff. This is a fine hotel in most
every other city, but at this particular airport, I consider it a total find!

  • This TripAdvisor Member:
    • Liked — The entire hotel, from check-in to check-out. Room, food, staff were all superior!
    • Disliked — nothing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elmarko's Summary
Date of Stay: February 2008
Traveled with: Solo traveler
Visit was for: Quality time with family
Age group: 50-64
Member since: July 07, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $225 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Renaissance Philadelphia Airport

( 10-14 of 52 )
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Renaissance Philadelphia Airport Also Known As

Address: 500 Stevens Drive, Philadelphia, PA 19113