The hotel was lovely but there are certain things I found unacceptable at this level. It seems petty to charge for internet service, for starters. The noise was also a problem--not the ballrooms, but simply the folks in the hall and next door. It was as if they were all right in my room with me. Even though the accomodations were very nice, this pretty much ruined my evening.

Would definitely recommend this hotel, the staff was very accomadating, room overall clean and bigger than I expected. Room service was timely with the food, and even took time out to call and ask how my food was. Would definitely stay here next time I'm in town.

We booked the hotel through Hotwire and got a lovely room for $94/night.

We drove up from Washington D.C. and arrived about 9pm. We left the car with the valet; parking is $27 per day. Check-in was fast. We requested a change from one bed to two, and the staff was happy to accommodate us. The hotel was not very busy at this time of year.

The elevators were larger than I expected. The corridors were wide and spacious, with a nice interior courtyard offering plenty of seating.

The room was spacious and well-appointed. There was a large bureau with a modern Aeron-like office chair, large flat screen TV, and plenty of closet space. Large windows looked down on the entrance area and afforded a glimpse of the tall buildings downtown.

The bathroom was immaculate.

I had breakfast in the Hadley restaurant on the ground floor. The food was so-so, and the staff did not have a very polished demeanor but service was efficient and friendly.

I thought the hotel was very well located in the historic old town district, Congressional Hall and the Liberty Bell were within walking distance. Tour bus and trolley make a stop at the hotel which is very convenient.

The only negative was the noisiness of the hallways as people (some shouting) passed by.

All in all we had a pleasant two-night stay at the hotel, and would definitely think of staying there again.

We were going with friends to Phildelphia over New Year's, and they recommended staying at the Sheraton Society Hill. We were traveling with two families, both families had children ages 7 and 3.

We checked in about an hour after check-in time, only to be told that one of the rooms wasn't ready yet. They immediately gave us access to their club level lounge to accommodate for this error.

When we arrived at the rooms, they were not adjoining -- a request that we had directly arranged with the hotel ahead of time. Also, one of the rooms only had one king size bed, although we had requested two double beds so that we could accommodate our children. We were told that there were no other adjoining rooms available, but they could give us two rooms close to each other.

When we arrived at our new room, our toilet wasn't working. We called the front desk and were told that it would be taken care of.

Then we went swimming at the indoor pool during the early evening. There were no clean, dry towels available. My husband called the front desk 4 times (over the course of 1 hour and 20 minutes) to ask that someone bring dry towels. The kids were cold and tired. Finally, when someone from the front desk arrived (without towels) at the pool, they had vouchers for free breakfast at the hotel to apologize.

On New Year's Eve day, my husband was told by a parking attendant that the hotel garage was completely full. He said that if we wanted to use our car that evening, then we would need to park in another garage. We were paying $28 per day to park there.

Our toilet continued to work sporadically, and upon going out for an early dinner on New Year's Eve, the hotel said they would try to fix the toilet one more time. If it couldn't be fixed, then they had told me they would give me a room down the hall -- they even gave me a specific room number that they were holding. Upon returning from dinner around 9m, they told me that the toilet could not be fixed and that the room they had promised was no longer available. I asked them what they thought I should do, and they told me to share the toilet in my friend's room! I asked to speak to a manager, but there was no manager on duty! I finally insisted that they move our room as I wouldn't sleep in a room without a working toilet. I also told them that there was no way we would pay for our room, and they agreed to "comp" our stay. We ended up moving our room to a different floor.

The hotel on New Year's eve was completely full, and very noisy. The hotel staff (maintenance and housekeeping) complained to me privately saying that the hotel was very poorly run, and there was no manager around. Housekeeping was cleaning rooms at all hours of the day, including during the evening which I found a bit surprising. Also, there were dirty room service dishes in all the hallways that took hours to be picked up.

The one positive comment was the hotel's location which was downtown in the historic part of the city.

I was so disappointed by our stay that I contacted Sheraton upon our return. I did speak with a manager who apologized and set gave me some points so that we would consider staying at one of their hotels again.

The hotel was definitely not prepared for the volume of guests who were there during my stay. My friends were embarrassed as they had initially recommended the hotel. While the hotel tried to make some attempt at apologizing, I would have rather stayed in a well-run hotel.