A slightly below average Westin ready for some upgrades. I was impressed with the customer service to include front desk (Jeanette) and bar staff, but overall the facilities are a bit run down. Old equipment in the small fitness center, room doors bruised and battered, stained carpet, etc. . The hotel location is good though, with a 1-minute walk to Horton Plaza shopping mall and easy walk to all of Gaslamp Quarter. I would wait to stay here until the pending renovations (?) are complete or fight for a discounted rate. If you want to avoid the $27 valet parking fee, the Horton Plaza offers free three hour parking with validation from 7:00 a.m. to 11:00 p.m. Outside of those hours it is rather simple to find overnight parking on the street as meters are not enforced until 8:00 a.m. READ THE SIGN on the meter to make sure there is no street cleaning the night you want to park. If there is, simply move one block to the left or right.

This hotel is great if you are looking for a hotel close to everything. We stayed here because of the short walk to Petco Park. It was during the playoffs and despite the Padres loss, we still had a good time. The hotel is very crisp and fresh. The rooms are comfortable and fun. This is a really nice hotel.

I've stayed at many Westins (almost every location in major cities during business travels), and I have to say that I experienced the worst service I have ever had at any Westin during my stay at the Westin Horton Plaza. To start, food was cold when I ordered room service and dessert was completely melted (it also took quite a bit of time to deliver food... and oddly, the server's hair was a wreck and he was sweating profusely when he delivered the food... very unpleasant). Also, the previous guest's hair was all over the Chaise lounge (it took room service 3 calls and 2 hours to finally send someone to vacuum it) and valet service was honestly the worst I have ever experienced. I had my newborn with me during this trip and our valet server walked away before all of our belonging were put into the trunk. Maybe he assumed that I wouldn't leave him a tip due to a racial stereotype (I am Asian, but a very good tipper... maybe he assumed that the next guest would be more generous? It's my only guess). It was bizarre... he started walking away when I brought the stroller to the trunk area to load. I greeted him kindly and I am a Gold SPG member, so I have absolutely no idea why the kid behaved like that. I actually tried to get his attention after he started walking away, but he was already walking towards another guest. Of course, I reported his behavior to Westin.

This is my experience and I am not countering other people's experiences. If the service was at an acceptable level, I would be happy to recommend this hotel, but it certainly was not during my stay. I've also stayed at the US Grant, which is right across the street (albeit a bit more expensive) and it is a much better hotel. Everything about the hotel is better and although it does attract a lot of tourist, it isn't the tourist trap that the Westin Horton Plaza is.

Stayed at the Westin Horton Plaza Hotel on Dec 27th-30th 2007. We arrived at 4:30pm and were greeted by the car valet, Informed us that it is $27.00per night and no self serve lot.(ouch). Went in to lobby to find out hotel was host to highschool basketball teams so it was very busy. Went to check in and was informed that our room, booked thru Hotwire for 4 people, Was not available and that they could give us 2 king size bed rooms on the same floor instead. That was fine and the price was the same as originally booked price. The room was clean and had a very comfortable king size bed. There was the usual ammenities, TV, clock radio , iron, hairdryer etc.. It also had a single coffee maker with starbucks coffee, Very good. Also bath robe and safe in room was nice. The area over all is nice, But there are some very mental people around the area who are a little unsettling. Overall great stay and a very nice staff.