This is not the Ritz-Carlton as some reviewers seemed to want it to be. But, I had an experience nothing like the experience of the average reviews of this hotel. The rooms were clean, the staff was friendly, the shuttle to JFK/UMass station was 10 minutes late 1 time out of the 10 times we used it and the shuttle to the Airport was right on time at 6 am. Morning breakfast was your average waffles, bagels, muffins, cereal, fruit, yogurt, etc and yes at times it got busy, but I never found it too busy that I couldn't even eat.

There is free wireless in the hotel lobby and if you don't have a laptop, you can use the internet for $7 for 30 minutes. I never did use it, so I don't know how good it is.

There isn't a restaurant on the hotel grounds, but there is on the property. Confused? The Philips Family owns 4-5 properties within a 5 minute walk, so there are 2 restaurants a block from the Comfort Inn attached to the Ramada and also a pizzeria/cafe in the bowling alley that they own on the property. There is also a grocery store, Dunkin Donuts and a sub shop across the street from the Comfort Inn. How inconvenient! (sarcasm)

It is about 20-25 minutes from downtown Boston, but don't let that discourage you from using this hotel. For $15.00 you can purchase a 7 day Charlie Card and use the Mass Transit unlimited (Bus, Subway..etc). It also takes the headache out of getting around the city. The most interchanges you would have to make from the hotel to any part of Boston was 1 using the T line.

Overall, I would stay there again. The distance to Boston wasn't bad and for the price, you can't beat it. It is good for travelers that don't want to spend over $200 a night just to lay your head on a pillow. I used this hotel exactly what I needed it for, to sleep. Oh yeah, I believe it is a pet friendly hotel, so your four legged friends can stay there.

The hotel provides a courtesy bus from Logan Airport but as there is more than one Comfort Inn in Boston, ask the driver to which hotel he is going. We ended up at the wrong one and had to be taken back to the airport where the correct bus was waiting. We had a problem on arrival - we were told we had booked only one room and two double beds for four adults (two couples) for two nights. A bit too cosy for our liking. When we explained we had booked two rooms and showed paperwork givng an overall price of $600, the guy on the reception was still adament that we had booked only one room. And, we were told they were fully booked so another room wasn't available. It wasn't until we produced a copy of an email that confirmed the two room booking that further investigation was done and another room was found. Apparently not their fault but Venere who we had booked through. Moral of the story - take copies of paperwork.
The hotel is basic but clean. Coffee facilities in the rooms. Good breakfast - freshly made waffles, fruit, yoghurt, muffins, coffee, juice - in a reasonably sized room. A shuttle to and from the nearest subway station to get in to Boston is provided. If returning to the airport, book your place on the shuttle as they fill up. Try the Phillips Restaurant about five minutes walk away (next to the Ramada Hotel) for excellent, reasonably priced food. The chocolate shop on the way back is too tempting.

Where to start? For approximately $150.00 a night I got a room across
from the elevators with an ice machine directly behind the wall opposite the bed headboard and the mass transit (T) lines running approximately 100 feet from the window. Between the noise of the T, which is above ground here, that runs until about midnight and the elevators and T again that start at about 5 AM, rest was marginal. The restaurants are about three blocks away. The walk is through a questionable area. Service at the tavern restaurant was terrible. I waited an hour for my food after ordering. Business was not that heavy. The people next to me waited a half hour to order and then left when no one showed up. The best service was a the bowling alley snack bar. The T shuttle was late or did not show up at all 2 of the 6 times I used it. The airport shuttle was the high point of this stay. The cleaning staff did do a good job.

My friend and I started and ended our mini New England tour in this hotel. What a mistake . The rooms were noisey ( we could hear next doors air con and the metro line behind us all night). There is no evening food available in this place but if you walked 5 minutes down the road there is a pretty good inn for food. The breakfasts were just awfull, it was cramped self service and over crowded. The most classic touch was the breakfast plastic cultery and paper plates. Dont stay at this place.