We just stayed here for a conference I did at the Moscone Center. It was priced similarly to the Hilton (about $220) but this hotel was rated higher on this site. We weren't disappointed.
The hotel is perfectly located for a lot of things -- easy walk to Moscone, close to shopping on Market St, BART station, streetcar, and the financial district, and also close to our favourite restaurants in the opposite direction.
Check in and check out were fast and painless, with no unexpected charges. We were initially offered a room with double beds, and the desk clerk said there were no king beds, but we did get a queen which was fine. The room was on the 20th floor which would not have been our initial choice but it was very nice. The view was fine, and we had a bay window with a little loveseat.
You do have to pay 12 or $13 per day for internet acess but the $45 per week is a much better deal if you're staying more than 3 days. The internet connection was tempermental, sometimes fine and sometimes slow. We initially signed in as "wireless", and when that was slow or not working, we had to call IT. They told us to sign in again with a wired connection, pay twice, and he'd get the front desk to reverse the charges. True to word, there was only one charge on the final bill. By the way, the hotel does not charge for 1-800 calls.
We seemed to have got one of the "renovated view rooms". The furniture was new enough although the decor was a bit beige. The bathroom was small but nicely finished with tiled walls around the bath enclosure and granite counter. The bath isn't huge but my husband, who is 6'2'', found it fine. The water for the shower is high-pressure and instantly hot at any time of the day. The room size was decent (bigger than the last place we stayed in SF).
Our room had a flat screen TV. Strangely, there was no minibar which we usually use for milk or soy milk for coffee, so we had to use the ice bucket to keep it cool.
Initially we didn't like the location near the elevators and ice machine, but the soundproofing is so good we didn't notice noise at all.
The gym was clean and very well-equipped with good-quality treadmills, ellipticals, free weights and a variety of weight machines.
The hotel has a lounge with live music several nights, and there are a couple of other restaurants in the building. Room service menu was pretty standard with average prices.
Our only tiny complaints were the lack of minibar/fridge in the room, and the strange little coffee maker which used up a new plastic tray every time (and the paper cups rather than real coffee cups). These certainly didn't wreck our experience. One huge benefit -- the whole hotel is non-smoking, so you won't accidentally get a stinky room.
This is not a "luxury" hotel but offers value for money. We'd definitely return, whether for a conference or just for a fun trip.






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