I was nervous about this place after reading some of the reviews, particularly about the service, but my two-night stay here was just lovely, and I found the staff to be particularly friendly & helpful.

The rooms are ample size and very clean. My only annoyances were paying $10/day for internet service and $7/day for uncovered, unprotected self-parking.

All in all, an excellent stay, and I would likely stay here again.

I stayed here with my wife and 5-month-old son for 2 weeks during July. We travel with a major Broadway touring musical, and because we have a baby, we are always glad to have a microwave and a small fridge. The sink area is a bonus. Also, plentiful counter & Cupboard space. The separate bedroom is also a definite plus. Very comfortable, Sweet Sleeper beds. Staff very friendly and helpful. Good shuttle that will take you anywhere in a 5 mile radius. West Village is a nearby outdoor neighbourhood/mall type area, lots of cafes, shops, etc. Our room had a nice view of the Dallas skyline. Overall....great stay!

When we first arrived at the airport we were told by the shuttle organizer that we would need to call the Sheraton to let them know that we were at the airport needing to be picked up. The shuttle oraganizer gave us the Sheraton's phone number where we were greeted with a warm "we don't have shuttles", click. We called back and informed the man that the hotel's website and readings stated that their was a shuttle able to take you within 5 miles of the hotel, the front desk man replied "I have been working here for 10 years I would know if we had a shuttle." My party was stuck paying $21 for a cab to the hotel.

Upon arriving at the hotel a woman was standing in front of a computer doing nothing, we waited at least 5 minutes for her to care that we were standing there, and finally replied "yes?".

The third floor always smelled like smoke, and I assume this wasn't a smoking room because no ash trays were found.

Also, the toilet in room 340 overflowed twice! A large titanic wave burst from the plumbing soaking valuable goods needed for a business confrence.

I would advise not drinking from the glass cups, because the staff does not wash them in a dishwasher rather with an old wet communial rag and then puts them back on the wet bar for your drinking pleasures.

We called and complained, but they hung up on us.

Also, the pull out is as comfortable as sleeping on a jagged rock, and the rooms are very dark and creepy, and the elevators are slow.

Room service is outrageous with even juice costing $5 plus $1.84 tax plus 25% gratutity (FOR JUICE)!!!!!

This hotel is terrible and I either hope it burns down or goes bankrupt!!!!!!!!

The pool area is great at this hotel, it was warm even in the cool spring. There is plenty of grass available and they are the most pet friendly hotel I have ever been to. The staff actually smiled at us when we had our dog out and about and asked about her and petted her, instead of giving us dirty looks like a lot of places do. Thanks Sheraton for being so welcoming! They don't charge a fee either, which is nice. The rooms are very large and yes, the decor is a little outdated, but I'd rather deal with outdated decor and have a large, clean room instead of a cramped trendy place. The only complaint I have is the smoke in our room that came through the vent in the bathroom. Our floor did not smell smoky, but we had to keep the bathroom door closed because smoke was coming from this vent. I stuffed a wet washcloth in it and it seemed to help a little, but smoky hotels are a big issue for us. So, this is the one dark spot on an otherwise good hotel. The jacuzzi jets didn't work and we called someone to come check it out and they said they'd be right there. We waited an hour and no one ever showed. Like others have experienced, we didn't think the front desk staff was very knowledgable about the area and when we asked for directions, we were just given a printed sheet with directions on it that wasn't very helpful or personable. All in all, I'd stay again, since the price was right and they allowed our dog. Very convenient to downtown. My husband drove in every day and it took him less than 10 minutes to get there and back, during rush hours. Not really any places to eat close by. We ate at Dave and Busters a few exits away and it was good. Try the Lacy's Chicken. They have a security guard who patrols the parking lots at night and he was very nice. I felt safe walking my dog at night because he was there.