I stopped at this hotel on our way to Orlando. At first glance the lobby was well maintained and the desk clerk very friendly. It went downhill from there. The first room we were in had wet carpet between the beds so they moved us to another room. The 2nd room was to have been nonsmoking but it reaked of smoke - very strongly in the bathroom. There was an open box of cookies on the dresser, a stack of pennies of the night stand and half empty shampoo bottle in the bathroom. Housekeeping questionable. The beds appeared clean so we just went to bed.
About 10pm all heck broke loose - doors slamming, people yelling, laughing loudly, Trying to get into Our Room, and general commotion. I put up with it until midnight when I called the front desk. I was told they were going to handle it they were just waiting on a call. You mean they can't handle it until someone complains? It quieted down for a couple hours then started up again around 3am. We didn't sleep at all. I went to the front desk early that morning to see what they had to say and was told by the night auditor that it was miliary personnel - drunk - on weekend leave. He said they were always loud and that management put up with it because they generated so much income between weekend passes and family visiting. The night auditor said he would credit us $20 for our problem. I asked for a manager and was told I would have to call on Monday. We checked out about 30 minutes later and there was no credit on our bill. I questioned it and was told they didn't know how to do it that they charged me full price and I had to call on Monday.
I just got off the phone with Praveen Chauhan, manager, who didn't seem to care bout the problems. He said that one night person couldn't control all the people during the night and he refused to issue a credit for the night. He said I should have checked out during the night if I wanted a full refund. Was I supposed to sleep in the vehicle with 2 children?
Avoid with families! Manager denies ongoing problem but his employees said differently - they said every Thursday - Sunday was like this.
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