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Comfort Inn Ft. Jackson Maingate: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 16 reviews
16 Reviews
5.0 of 5 stars
4
4.0 of 5 stars
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3.0 of 5 stars
1
2.0 of 5 stars
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1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#46 of 83 hotels in Columbia
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  • Rooms: 67
Description: Downtown. This description is based on information provided by the hotel.
Address:
7337 Garner's Ferry Rd.
Columbia, SC 29209-2110
Check Rates: $112 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Comfort Inn Ft. Jackson Maingate

( 7-11 of 16 )
“Horrible Experience - not for families!”

Comfort Inn Ft. Jackson Maingate

1 of 5 stars
Roanoke VA
Nov 20, 2006
2/2 found this review helpful

I stopped at this hotel on our way to Orlando. At first glance the lobby was well maintained and the desk clerk very friendly. It went downhill from there. The first room we were in had wet carpet between the beds so they moved us to another room. The 2nd room was to have been nonsmoking but it reaked of smoke - very strongly in the bathroom. There was an open box of cookies on the dresser, a stack of pennies of the night stand and half empty shampoo bottle in the bathroom. Housekeeping questionable. The beds appeared clean so we just went to bed.

About 10pm all heck broke loose - doors slamming, people yelling, laughing loudly, Trying to get into Our Room, and general commotion. I put up with it until midnight when I called the front desk. I was told they were going to handle it they were just waiting on a call. You mean they can't handle it until someone complains? It quieted down for a couple hours then started up again around 3am. We didn't sleep at all. I went to the front desk early that morning to see what they had to say and was told by the night auditor that it was miliary personnel - drunk - on weekend leave. He said they were always loud and that management put up with it because they generated so much income between weekend passes and family visiting. The night auditor said he would credit us $20 for our problem. I asked for a manager and was told I would have to call on Monday. We checked out about 30 minutes later and there was no credit on our bill. I questioned it and was told they didn't know how to do it that they charged me full price and I had to call on Monday.

I just got off the phone with Praveen Chauhan, manager, who didn't seem to care bout the problems. He said that one night person couldn't control all the people during the night and he refused to issue a credit for the night. He said I should have checked out during the night if I wanted a full refund. Was I supposed to sleep in the vehicle with 2 children?

Avoid with families! Manager denies ongoing problem but his employees said differently - they said every Thursday - Sunday was like this.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RkeFamily's Summary
Date of Stay: November 2006
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: November 20, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“HORRIBLE!!!!!!!”

Comfort Inn Ft. Jackson Maingate

1 of 5 stars
Parma, Ohio
Nov 12, 2006

This place is terrible!!!!!!!!!!!!!!! My husband and I were on our way to Hilton Head and decided to stop here. What a mistake!!! We checked in and saw the room and checked right out!!! The girl at the front desk was very nice. We walked into the room and it smelled like mildew and was so dirty. My 4 year old daughter said she didn't want to sleep there! Pretty said! The neighborhood is bad too! We ended up driving straight through.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci14's Summary
Date of Stay: June 2006
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: November 12, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
Was this review helpful? Yes No
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wonderful Discovery!!”

Comfort Inn Ft. Jackson Maingate

Aug 15, 2006
1/1 found this review helpful

My grandson graduated from boot camp at nearby Fort Jackson and we stayed at this hotel. I very much enjoy travelling and I'm a bit snobby about staying at nice places. I was truly pleased with this hotel. It was VERY clean, nicely decorated and the staff were all very helpful and polite.
I had read earlier reviews which had been very complimentary and I booked our rooms. The poor reviews appeared later and I believe there are logical explanations for those poor reviews. One of the reviewers obviously stayed at a different Comfort Inn/Fort Jackson. This hotel is located at a very convenient location with easy access to hiways and is certainly not located near any railroad tracks or junk yard.
This hotel not only provided us with a delightful stay in very clean and well-cared-for rooms, it also included a very nice continental breakfast which was free of charge.
I enjoyed freshly made belgian waffles, fresh fruit, coffee, milk and others in my family enjoyed the muffins, bagels, etc.
I would easily compare this hotels decor with many of the nicer Hampton Inns I've visited. and at a much lower cost. Please don't be dissuaded by any negative reviews seen here. It's an incredibly nice hotel with very reasonable prices. I would not have any reservations at all about staying there again.
PS. If you are going to attend a Fort Jackson graduation, call the hotel directly to make reservations. They gave us the military rate which was very considerate of them and made this hotel even more affordable!

  • This TripAdvisor Member:
    • Liked — Cleanliness, Decor
    • Tips/Secrets: — If attending Ft Jackson graduation, call the hotel directly and ask for the military discount. great savings!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaNurse's Summary
Date of Stay: July 2006
Traveled with: Family (extended)
Visit was for: Personal event (wedding, ...)
Age group: 50-64
Member since: February 08, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very Dirty”

Comfort Inn Ft. Jackson Maingate

Jun 20, 2006
1/4 found this review helpful

Stayed at this hotel June 16, 2006. It seriously was the worst hotel we have ever stayed in. I stayed there with my teen sons during their hockey tournament, they are usually not very picky, but even they were grossed out. My oldest wanted to sleep in the car. The carpets were dirty and not vacumned. The windows on all the doors were dirty and covered in fingerprints. The air was not on in the hallways or common areas, making it very unpleasant. There was alot of hair in the bathroom. The hotel is right next to the train tracks and the train runs at night, so forget about getting any sleep. The other side
of hotel overlooks a junkyard. The pool was out of order, but honestly we would not have trusted to go in it anyway. The hotel does have a cont. breakfast, but seeing how dirty everything was we were not interested in eating there.
The only bright spots were there weren't any bedbugs in the room we stayed at and the woman who checked us in was very nice. We moved the next day to the Homewood Suites, these were very nice.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: June 2006
Member since: October 17, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes No
Management Response
Praveen Chauhan, General Manager
(Management representative)
Jul 13, 2006
The incedent has been reported for the wrong hotel. The guest did not stay with us.
Clarifications:
1.We do not have a junkyard or a railway line any were close to the Hotel .
2. Hotel has a well maintained indoor heated pool & spa functional throughout the year. Last 1 year the pool was closed for 1 day on a Sunday for renovations renovations.(Month - February)
3. We have new carpets in the hallway and all rooms. Our housekeeping does and excellent job and we pride ourselves in this area of service.
4.Our breakfast is expanded continental with make your own waffles, boiled eggs, 3 types of fruits, danishes, 3 types of cerial,, breads & bagels, cofee, tea ,2types juices.
5.All our rooms our spacious with microwave-fridge and cofee makers.
6. All our hallways have excellent ventilations and new A/C.
I tust the reviewer got confused with the name & location of hotel.
Thanks
Praveen


This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Watch your charge account after staying here”

Comfort Inn Ft. Jackson Maingate

Jun 5, 2006
1/2 found this review helpful

After our experience with check in, we should have been better prepared for what was to happen in the following days. The manager checked us in and had trouble with checking us into our 3 rooms. He was not professional at all. When he said we had an apartment booked for the next two nights, I told him we would not need it , but would let him know the next day. He was not at the desk when we called to say we would just stay in the rooms we already had, but we told the desk clerk. She also had a hard time accomplishing things on the computer. When my last room arrived the next day (room 4) my daughter went to turn down the bed and there were bugs. She called my room and I told her to use the other bed, it was late and we would change her tomorrow, but that bed had hair all over the sheets. With reservation the front desk clerk finally agreed to change her room. When returning home we found we were not only charged for the rooms we used, also for the rooms we didn't after telling 2 people we would not need them. We were staying in the hotel why would we pay for rooms and not use them????? I contacted the manager but he more or less said we were liars. I am not a person that complains often but this deserves hearing. Good luck to all who stays at this hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: May 2005
Member since: June 05, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes No
Management Response
Praveen Chauhan, General Manager
(Management representative)
Jul 13, 2006
The guest seems to be angry and confused and that is why she cannot clarify what she is complaining about. I still do not understand why is she mentioning about an apartment in the middle of all complains and insults.
What I comprehend it relates to the review her sister has given the same day.
The family had booked 3 rooms. They checked-in 2 rooms and asked the Front desk at check-in NOT to CANCEL the other room.
The hotel maintains very high occupancy. The room was held and not sold for the reason that it was held by the guest on their credit card.
Next day the guest was made aware of the no show. They wanted to refund which was not done as per the hotel policy. That's the only reason which led to baseless complains and anger.
Please try to understand , we kept our integrity of not selling the room. We could have sold the rooms for a higher as we had atleast 30 walkins we turned down that day.
The hotel staff furnished all guests request during their stay and that is why they did not check out of the hotel early but stayed till their scheduled check-out.
Thanks
Praveen
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Comfort Inn Ft. Jackson Maingate

( 7-11 of 16 )
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Comfort Inn Ft. Jackson Maingate Also Known As

Address: 7337 Garner's Ferry Rd., Columbia, SC 29209-2110