I stayed with my family at the HI-JFK Friday, Nov. 4th - 6th. Although the staff was nice enough there were a number of problems.
1) When making the reservation I asked about a roll away for the room. I was told "no problem" for $10 extra for our stay. When we arrived we were told this was against fire code and was impossible. After signing a waiver we got the roll away but this was misinformation.
2)I was told on the phone that the pool was being cleaned and would not be available for 2 weeks. When we arrived I was told the pool was not available until at least Monday. After breakfast on Saturday we saw people swimming in the pool.
3)I was told on the phone there would be no prolbem with a computer hook up. In addition there was a business center that was available. When we arrived we were told that one needed a "card" to operated a lap top and there were none at that time and we should check back. Perhaps another guest would return their card. We were also told the business center was not fuctioning. When we asked on Saturday about the card for the laptop, were were told that there really were no cards (there never were?) and there was no internet service in the hotel in any case.
4)I asked about the route of the NY Marathon. This was Sunday and we didn't want to run into closed streets. We were told that the hotel had no information. I asked about purchasing the NY Sunday Times (for possibly the route) and was told that the hotel does not stock it! So, I could not look in the paper for the route, I coud not get the information from the hotel--and they were NOT helpful.
4) the room smelled when we entered
5) The hotel workers are on strike and the strikers had a audio loop that was very loud. The hotel said they could do nothing. At least we should have been given noise elimators.
6)the hotel is NOT 3 stars. It looks run down and the accomodations/staff, although by and large courteous, did not offer a pleasant experience.
Shame on you.
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