Being a middle-class family man and a small business traveler, I want clean facilities, a few amenties (basic indoor pool & exercise rooms, DIY laundry), and friendly staff. I don't need anything fancy or Four Season Level service (I've stayed at the Ritz and The Four Seasons, when I was with another employer and someone else was in charge of the travel budget and there's no doubt that that level of service and amenity is nice, just not necessary).

The Sheraton has all the basics. The room was clean, smelled clean, felt clean. Fridge, coffee,microwave and wireless internet all worked fine. Bed linens were a bit rough to the touch but to me that's a minor quibble. My TV emitted a really high pitched ringing after a while and if I'd been here with the kids, I'd have insisted on getting it fixed or changing rooms. Instead they comp'ed me breakfast and I banged on the speakers when the ringing started (I did give them a chance to fix the TV and they said they would but it never got better. As I said, no big deal since I was alone.

There's no breakfast included by the way but I'm a foodie and there are a lot of nice places within walking distance. There is also a Trader Joes (great fully stocked real grocery, not a convenience store) just around the corner, which is fantastic for something to drink to put in the mini fridge or fresh fruit or more.

The staff was pretty uniformly friendly and helpful which is the rarest thing in mid-priced hotels like this one. I'd certainly stay here again.

We stayed at the Four Points for one night. We had the American Girl package. The room was only 115.00 a night plus parking and taxes which I thought was a great deal for the location. The staff was very friendly and helpful. Cathy at the front desk always acknowledged my daughter by name which made her feel special. The room is clean and comfortable. It is not luxurious but it served our needs well. If I were to stay longer it may not work out as well because we prefer rooms that have the bathroom sinks outside of the shower and toliet (just our preference). We could walk to everything we wanted to do, which was American Girl and some other shopping. We had breakfast at the hotel because it came with our package. I don't know if I would pay the $16.00 per person but we had omelettes, Seattle's best coffee, fresh fruit, cereal,juice, pastries which were actually pretty good. My daughter loved the fact that she got to keep the American girl bed that was in our room waiting for her along with chocolate chip cookies and milk. there is also free wi-fi. Check out is 12 noon but you can leave your car in the garage until 6:00pm which is great if you still want to shop or eat before heading home. Trader Joe's is next door if you want snacks and the room has a frig and microwave. My family and I really enjoyed our night here and would certainly go back.

Our family of 4 stayed 2 nights and really liked it. The lobby is welcoming and smelled really nice. The staff was really pleasant and helpful. We had the Extra Comfy room with 2 doubles and a sofabed, which gave us more space to sit and move around. The sofa area was nice for eating the snacks we picked up at Trader Joe's. Always nice to be able to sit somewhere other than the bed. The lighting in the room and bathroom was great. The pool was quiet and gave us a nice break from the hustle of the city. My only tiny complaint: no snuggle socks, which were supposed to be included.

A great stay. We were only scheduled for Friday night because they were booked for Saturday night. We are Starwood Preffered Guests and were on the 8th floor with key access only elevators. Upon our arrival we told the staff person who was checkin us in that we had 2 seperate cars there that needed validation because we had met from indiana and Wisconsin. She only charged us for one car parking. We were escorted to our room immediately. The room was very clean, my only complaint was that the pillows were way too soft and had to be folded over to be worth using. The door man was great and made dinner reservations for us. We decided to stay another night and they were booked, but made room for us the next day in an "extra comfy room" which was just larger with a convertable sofabed. Not only did upgrade us to the larger room, but they honored the original promotional rate that the lower grade room was booked at at the promo price...on a night where they were booked! And they only charged us for 1 car so it was a savings of 60$ on parking alone. Everyone was friendly and helpful, I felt safe and welcome at this hotel. It is nothing fancy but we we a block from Michigan Ave and were barely in the room anyways. I would definately stay again!