This hotel is under renovation/ construction, the rooms had a stale musty smell, (we tried 2 differnt rooms) the hallway was very noisy (floor 4), combined with alley view and 2 am trash truck in the alley below. I think we had the worst possible room in the hotel - I now understand why the room rate was so good, I would rate this below a 3 star hotel.

My purse got pick pocketed in the revolving door of this hotel. The hotel employees in the front paid no attention and were not vigilant to what's happening on their watch. When the management was notified, they said it wasn't their "responsibility" and took no interest.

I recently stayed at this hotel and was skeptical because of a few bad reviews. The construction is still ongoing, but this hotel's staff was over the top accomodating and went beyond common courtesy to assure my stay was wonderful. No dust or any incoveniences. I am a very critical person when it comes to cleanliness, and especially customer service. The staff was very helpful and informative. The room service was the fastest I have ever experienced, too! There was "always" someone available 24 hrs. a day and they were always extremely professional and well kept. I received help with personal items that did not require their assistence and they were the one's to make the suggestions that created more work for themselves. I will always stay at this hotel when I stay in Chicago.
The area is centrally located and has many conveniences nearby, too. My room was a little on the small side, but it was perfect, including the cleanliness!

I booked my stay through Hotwire for a conference and was fine with the hotel I 'won'. I have stayed the Club Quarters in San Francisco and expected a small room with limited amenities. I was surprised to see a fridge and microwave in my room. What a nice perk. Unfortunately the bed was horrible---there was a indent that resembled a bowling alley lane in the middle of the bed. And the pillows were so soft my neck hurt the next day.The service was fine (not extraordinary). I definitely recommend for a cheap one night stay.