Was a little let down by this hotel.

I LOVED the location. Right in the heart of N. Michigan Ave. and all its shopping.

But the room itself was pricey for the size of the room. Stayed in the suite and it was tiny!! Furniture in the room was ancient and looked shabby too. Didn't want my guest to come up as I was a little embarrassed.

This is one of the nicest hotels I've frequented. The staff was extremely friendly, and housekeeping did a wonderful job during our three night stay. The hotel was very quiet while we were there. Housekeeping also brought our children warm cookies at night. My only gripe is that the bottled water appeared to be complimentary, but it was not--it was $9 for a pint-size bottle. Be very careful. Other than that, the stay was great.

We stayed 3 nights at the Omni for "Spring Break," and had a great time in spite of the snow. Location was perfect and having the suite set-up worked well with the kids. Service was excellent - very friendly and helpful. We enjoyed the Select Guests benefits of free wireless internet and the morning beverage service with optional add-on bagels (for a fee). Cookies and milk were delivered with the turndown service. The cookies won't win any awards, but it was a nice gesture. The pool is not as large or impressive as some, but the kids enjoyed it every night nonetheless. Workout facility is on the small side but clean and well-kept, and I never had to wait for a treadmill (there are 3). We will stay here again.

The best part of my stay at the Omni (for a conference held at the hotel) was by far the hotel staff: the front desk clerks were cheerful and efficient, the concierge pleasant and helpful, and the housekeepers responsive to requests. On the other hand, the Omni is both the noisiest and dustiest hotel I have ever stayed in. It apparently is located directly on the hospital route...ambulances screamed by at all hours of the day and night. One night there was a weird drumming (I am was on the 11th floor) that lasted about 90 minutes; during the day there was lots of drilling noise, which presumably will go away once the reno is finished. The upside of the noise was that it provided unexpected entertainment--sitting on the toilet, with a vent directly above, it is possible to hear every single word of the conversations taking place in an adjacent room. An eavesdropper's delight! Aside from the noise, the hotel was dusty--everywhere. In my room; in the conference meetings room; the the bar; in the business center--in short, every facility I used at this hotel needed a thorough cleaning. When I checked into my room, I opened the curtain behind the bed, and to my disgust, it seemed as if every previous tenant of the room had left his or her hand, nose or lip print on the window. It was so gross I asked housekeeping to clean it up--which to their credit they did promptly.

What others have said about the weird layout of the rooms was true for me, although it was not a major inconvenience or distraction. It did seem odd, though, that there was no light switch in the bathroom adjacent to the entry door from the bedroom side of the suite.

The location of this hotel is superb, and it's fine for what it is--a fair-to-middlin' hotel. It is not four-star and it is not luxe, but it gets the job done.