Our plane was delayed so we missed our connection and ended up waiting stand by in the Atlanta Airport for 24 hours. We finally arrived in Key West 24 hours later then we planned, we were exhausted, it was nearly 10:00pm. We took a cab to the Banana Bay Resort, which we had already paid for, when I went to the front desk to check in I was told that because we had not called they gave our room to someone else (keep in mind we already paid for our stay) and they didn't have any other rooms available. I was told it was our fault for not calling and they would not refund our money from the 1st night and didn't have any place for us to stay. Thank goodness Expedia helped us out and got us another place to stay, they were very helpful. We still did not get any money back from the 1st night and had to pay extra for the hotel we ended up at.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun