The Sheraton Buenos Aires had a lot more character than we expected and was in a terrific location with great views all around. We were on the business floors, which had a charming lounge serving breakfast all morning and tea service in the afternoon.

There was ongoing construction while we were there and the elevator service was spotty, often resulting in 15 or 20 minute waits to get up or down. I hope that's done now.

We stayed here for three days preceding an expedition down to Antarctica.

The hotel was very conveniently located in the centre of Buenos Aires and walking distance from the main shops, bars and restaurants. Our room was large, clean and comfortable with panoramic city views.

The staff were very friendly and the service was excellent.

I would definitely stay here again if the opportunity arose.

I was staying at this hotel in order to attend a conference nearby and stayed a total of six nights. The lifts from the lobby to the rooms have a mind of their own and queues of frustrated guests regularly form. Even when a lift does come the overload buzzer sounds very readily, well before the 14 occupant limit is reached. My main gripe concerns the rude and offhand way in which my request to change rooms was dealt with. On (eventually) getting to my room the air conditioner was very noisy and obviously faulty. As I was staying six nights I asked to change rooms rather than run the risk of trying to get maintenance to fix it (wisely in retrospect). The receptionist who dealt with me could not have been more offhand and dismissive, he continued to treat me as a complete idiot who was quite obviously wasting his valuable time. By the time I got my room allocated I was boiling! Also they charge the equivalent of $US12 for the litre of bottled water in the room! There are many guests from cruise ships etc and it looks to me as if life is too easy for the management. Individual staff are very good, but indifference and poor attitude stems from the top. I have visited BA a number of times and there are some very nice, smaller and cheaper hotels nearby.

Having stayed in BsAs several times previously (Sofitel-fantastic, 725-terrible and Moreno-wonderful) this was a “safe” choice and did not disappoint. The check-in (executive level) was good if perfunctory and the room standard as expected with great views. Good breakfast in the busy lounge but the service could have been better. Lounge closes until 2pm when afternoon tea is served; soft drinks are free but there is a charge for any alcoholic beverages which is odd and unheard of I think at this level (particularly in a city where everything is more than reasonable). I would suggest they offer a 6-8 cocktail hour as in most other properties. Good location (apart from having to negotiate the traffic) but the hotel is a little soul-less. Very busy and one never feels particularly welcomed or acknowledged by the staff. Reasonable choice though.