I booked this Hotel on the back of the reviews on this site and am so very glad I did. What I wonderful place, yes it is only 3/4 (ish) stars but the staff are 5 star, the place is spotless and the location is perfect. For the money we paid for our stay we can only rate this as the best service /value for money I have experienced and I have stayed in some very good 5* hotels all over the world.

Every member of staff from the gardeners to the head chef takes time to say hello and wish you a good day. We had our three year old son with us and they couldn't do enough for him.

The food was great for a family holiday, always fresh, always prepared in front of you (I recommend the Italian on the beach front if you have kids). If wasn't gourmet and we had no expection that it would be , just good and functional and very well prepared. The resturants attention to keeping it clean thorugh service was exceptional.

We met lots of families staying at the Hilton Dreams across the road from our complex, who had paid for all-inclusive who had wished they had got into this hotel instead, even though its lower star rating.

If your looking for a very moderm, state of the art hotel with Gourmet resturants then this is not the place for you.

If you want warm, helpful and friendly atmosphere, clean rooms and complex , a great beach location and good functional food at a very competive rate then this is the number one place to stay, no doubt!!

We decided on the Fayrouz as we'd seen the other reviews on TripAdvisor rating it highly, wanted somewhere central, a good beach, as well as Squash and gym facilities.

On the plus side - brilliant location - 2 mins walk from the centre, excellent beach, staff really nice and friendly, rooms v spacious and clean (even the bathrooms, which is unusal for Egypt). the appts are set among really nice gardens and aren't overcrowded, pools weren't overcrowded... Reception staff excellent... and sorted out a couple of things in advance of our stay

Cons - v few - Squash court was £7 a game extra, and the gym was v small and again, there's a daily usage charge which we didn't realise... That's it

On the whole, delighted we chose the Fayrouz and would go again - if you want Sports activity the Concorde has better facilities, but the Fayrouz beats it for everything else (and in my view the Concorde is still a pretty good choice, as its extremely reasonable!)

Well i have been back a week from the Hilton Fayrouz and i cannot wait to go back.

Before we arrived i had organised a "Limo" from the Hilton to pick myself and my wife up, This was a nice Chrysler People Carrier, this at a cost of 120 LE which is well worth it, the driver was lovely and we arrived safe and sound at the hotel.

Check in was seamless, we had a welcome drink and the reception staff was brilliant showing us where all the amenites were.

The room was large and spacious and very clean, the bathroom was fine and clean and the room was cleaned everyday by the maid, who done a different design to our bed everyday.

Room service was excellent we used it a few times for breakfast and also used the laundry service which was brilliant, we come home with all our clothes laundered and ironed for about £15

Breakfast was brilliant, i especially as it runs till 11am so you can have a late breakfast\early lunch if you had a heavy night the day before, the choices were good, i just went to the egg stationas most morning and had a omlette but there is everything you could really wish for, the waiters are always floating about filling up with coffee\tea juice.

There was some building work going on outside the resturant when we was there, i believe they was putting in some wheelchair ramps and taking down some trees, but this did not affect anything or any rooms, there was no machinery beeing used so it was not noisy at all.

We was round by the Kids swimming pool,. there is a bar in the pool there, the waiter there seemed a little new and wet behind the ears, but he was okay and would cater for all our needs, even if it did take a little coaxing :)

The other Bars in the complex are very good, we tried most of them with our favorite being the Pirates bar, good to start the evening off with beer being 60 LE @ 6pm 70LE @ 7pm 80 LE at 8pm, the food was good as well, i braved a 1/2 kilo Dallas Burger, only for the brave, but they showed the football and rugby and sports and it was great, the staff in there was supurb as well.

The Bar by the main pool was good too, with nice chairs overlooking the promanade watching the newspaper hawkers
walk up and down, saying "English,English"

We tried the Cigar @ Shisa bar as well, and they done a nice coffee too.

The Hilton beach is amazing and after walking down the beach numerous times in naama bay would say it is the best of the bunch, the pool boys are exceelent and will assist you in finding a lounger.

The Staff at the hotel could not do no more to help make our stay enjoyable and we will be returning.

My girlfriend and I stayed at Hilton Fayrouz from the 12th till 19th of March 2008. We like many on here decided to book this place because of the raving reviews on here and because i was told Naama Bay is the best place to stay in.

The Hotel looks quite impressive as you enter it for the first time. We were greeted with a drink and a very helpful man on Reception called Marwan (he wants an English wife, if you can help haha). He was really nice and gave us a good room with a view of the main pool. He said it's because I'm Lebanese, so being Arabic or speaking Arabic already came in handy on my first few minutes there.

The room was quite spacious, the beds were very comfy and there was a sofa bed also. The only thing that needed updating really was the toilet, but it wasn't so bad.

Good things:

Bed is big and comfy. AC works fine, lots of space to put your stuff around the room and a small table plus a patio/balcony to sit and relax on with a small table where you can place your drinks. The safe was good and wardrobes are big enough for everything really. It's near the pool and pool bar so it was a nice and relaxing view.

Bad things:

The water was horrible but like some said it's to do with Sharm more than the hotel. It's slow and not too clean. The kettle is horrible, we were about to make some tea and opened it to have a look. It was old, rusty and just put us off. The beds weren't always clean. I felt like the cleaners were a bit lazy, maybe because we didn't tip them everyday? We did at the end though but still. They only did one design on our bed, on our first day but after that they didn't bother. Not a big deal but still seemed lazy.

The facilities were crap, you had to pay for them but the gym was small and pointless. They also had a squash room and massage rooms. Not worth it really, something they can improve one massively.

All in all:

The location was great because the private beach was superb and had great reefs were we snorkeled every day and managed to see lots of different fishes including octopuses. Water was very clean and it wasn't as crowded as some other reviews suggested. Security wasn't THAT great, i think many people could sneak in easily from other hotels and get away with it.

Breakfast was not bad, you get everything you really need so can't complain really.. Yassen, the chef that does omelette's etc... is great entertainment, he really is a show off but a pleasure to watch as he does his magic. There are plenty to choose from and you can sit inside or outside in the sun. One thing though, if you hate flies then avoid sitting outside.

I didn't eat from the restaurants so can't review that. The main pool is called but big size with a pool bar (the guy working there though didn't seem to know how to do any of the cocktails but that can be said about all or most bars i went to in Sharm).

Pirates Bar was nice, small and cozy plus they play football on their TV if you want to watch some footy.

The Gardens are very pretty and a joy to walk around, its very relaxing and makes the hotel attractive.

Naama Bay is really busy at night with people everywhere but you will be hassled by every restaurant owner and shop owner to go in to their shop. Sometimes like some others mentioned, they start a conversation then ask you to go in to sign their book and get their business card but really they want to sell you stuff so avoid that. There are plenty of restaurants, bars and shops so you have a lot of options. I personally wasn't keen on their food as i felt they use old ingredients and probably even food from left overs because it didn't always taste fresh. You have to remember that Egypt is a 3rd world country and they will do anything for a penny saved.

On the beach there is a place called Sun N Fun, they deal with activities and excursions to Cairo or other places. Some advice, look around before you make your mind because we paid £140 but then found out at another place they did it for £110. Same with Quad biking, we did it for £50 at Sun N Fun but they were doing it for £14 at the other place. So do look around. There is a guy who calls himself Brian Adams from Sun N Fun, he is quite a character and will try to sell you their activities but be smart about it, argue for a discount etc... and you WILL get it guaranteed.

As a Hotel, Hilton Fayrouz is good enough but for me personally the experience with the people there annoyed me, specially being Arabic myself, It really sucks seeing people try to trick you and hassle you so much but that has to do more with the country than the hotel. I give it 4 stars because the staff were very friendly and all in all we enjoyed our stay there, it was comfortable and a great sunny winter break.

Some info:

Hotel is 10 minutes away from airport, you can ask the hotel to get you a 'lemo' taxi for 120EP or a 50EP normal taxi. The airport is horrible with very rude staff. The officers that check bags were whistling at my girlfriend and they didn't even check people properly when the machine beeped, very unprofessional, they probably expected a tip also from the way they were behaving. The shops in there are laughable and they make up their own price. A mid pack of biscuits cost £5 for example and pringles costs £4.70

Snorkeling is a must but bring the equipment with you because the ones they sell there are crap and overpriced.

Everyone and their mom expects a tip there and they are not shy from asking but if you don't want to or don't think they deserve one then ignore them.

If anyone is interested to know more about the trip to Cairo, feel free to contact me as we went on it and can let you know more about it and other activities.