I booked this resort to celebrate our 25th Wedding Anniversary, through Hotel 4 U, I did some research prior to booking this Hotel, and the reviews where second to none. On our arrival to this Hotel we were greeted by a a very polite member of staff who then proceded to sign us in and give us our 'ALL INCLUSIVE' rist bands and leaflet which explained their 'ALL INCLUSIVE PACKAGE' which indicated a lot of exclusions. Later that evening my wife asked for 2 coffee's at the hotel bar the bar tender advised my wife to go to the pool bar outside to obtain a coffee, she proceeded to carry out their instructions's only to be advised by the bar tender at the pool bar that the hotel bar would provide my wife with a coffee. This was a good start to the Holiday, she told the bar tender to sort something out, as she had already been to the hotel bar who had told her that only coffee could be obtained from the pool bar. There was a transfer of telephone communication and she was then told to go back into the hotel where a coffee would be waiting. The same thing happened in the evening so we went to see the Beverage Manager, he explained that they had made a change with regards to obtaining coffee which was now available in the hotel, obviously, misinformed staff /incompetence. There were so many restrictions of when and where we could obtain certain drinks, food was only available at mealtimes in the restaurant, snacks available in the Caribi Bar, which were pieces of pizza but nothing else, we had to carry around the 'ALL INCLUSIVE LEAFLET' at all times because it got confusing. As far as "ALL INCLUSIVE' package was concerned this was not what we have experienced in the past. It was explained to us as FULL BOARD plus extra's, however, on the website it indicated 'ALL INCLUSIVE'. I pity anyone with children at this Hotel, because ice cream wasn't included, and there were a lot of discruntled holiday makers also complaining about the second rate "ALL INCLUSIVE" deal which was misrepresented on the website, all I can say is beware all you "ALL INCLUSIVE" hopefuls.

We had never been to Egypt before but thought we'd try it as an alternative to the Canaries. We researched Tripadvisor and decided that the Hiton was ideally situated for Na'ama Bay. Most of the opinion was in favour of the Fayrouz over the Sharm Dreams but we decided to go for the cheaper Sharm Dreams. We found the hotel to be excellent. We were only B&B so cannot comment on the evening meal but the breakfast was very good. The room was very spacious with a good sized private balcony and looked as though it had been recently decorated. The staff were friendly and overall it was a very enjoyable experience especially as the weather was mid eighties every day. It is no distance at all to the promenade adjacent to the beach from where you can stroll into the town centre. There is a busy road to cross to get to the Fayrouz and you have to be vigilant crossing but you soon get used to it and I wouldn't let it put anyone off unless unsteady on their feet. The Pirates Bar is a feature (well it was for us) as the Sakara was cheap until 9.00pm withan endless supply of crisps and monkey nuts. Probably the best feature for us was the Hilton private beach shared by the Fayrouz and Sharm Dreams, perfectly situated with plenty of beds to go round. An ideal location and hotel for the winter months!

This hotel is a lovely hotel with excellent facilities. The rooms are clean and large, the swimming pool is excellent and the location of the hotel is fantastic. It is about 10 minutes walk from the main strip in naama bay and only 5 minutes walk to the beach. The Italian restaurant within the hotel is very nice, however the main restaurant is a dissapointment. The breakfast is average. The hotel staff are very friendly and always willing to help. They do like to take their time and sometimes you need to ask about 2 or 3 times before something gets done. The hotel transfer is not free and needs to be booked in advance before you fly there. I would advise doing this as the taxi's outside the airport are a rip off!!! A friend gave us a guide which really helped us a lot. Contact me if you would like this guide and I'll happily forward it on. It gives you pretty much everything you need to know from departure to arrival and back. All in all this was a very nice hotel with hardly any faults.

The hotel itself is fine. Nice rooms, prefectly clean and huge too.
Pool is also good but there aren't enough sunbeds to go around.
Breakfast is ok too but no more than that.
My big gripe is with the Hilton Best Rate Guarantee.
I found it cheaper on hotels.com within 3 days and submitted my claim on 7/12/07. Finally got a reply 3 months later saying the hilton.com price is cheaper, so the claim is invalid. That may have been true 3 months later but it wasn't when i submitted the claim!!
Replied back, stated my case and have been ignored since despite numerous emails sent to [--], [--] and [--] who supposedly work in customer relations.