This was my first stay at the Trump Plaza, and it was a bad experience overall. We were first checked into a very small room in the main building with a partially obstructed view of the beach. The bed mattress was uncomfortably soft (actually made my back hurt), the room had only one power outlet, and the air conditioner didn't work. I called for maintenance to fix the air conditioner at 10pm that evening, after waiting 45 minutes without maintenance arriving I called back, waited another 45 minutes and called again. Maintenance finally showed up around 1 pm. The maintenance guy told me that the air conditioners work by using a motion sensor. The motion sensor turns off the air conditioner when it senses no motion, unfortunately, that means that when you lie down on the bed, the air conditioner cuts off. What a great feature! Saves money, makes guests miserable. The maintenance man said he adjusted the "VIP" setting for us, lol. The air conditioner still didn't work after his "VIP" adjustment. After reporting all the problems to the front desk manager the next morning, we were upgraded at no additional charge to a small suite in the East Tower. The air conditioning worked well. The bed was a vast improvement, much firmer mattress and more comfortable. Once we were settled in this room, I decided to try the Internet service. I was aware of the exorbitant $12.99 per day Internet service fee, slightly annoyed at that, plus the fact they the hotel didn't provide wireless (free or paid) Internet access. After a laborious signup process, I was able to log on. After just 5 minutes, I began losing my connection intermittently. This continued for another few minutes. I called the front desk which connected me to the Internet provider's support line. After explaining my issue, the technician said he would reboot the modem remotely. He did so and then asked me to try browsing the web again. The connection continued to fail. I then requested a refund and cancelled the service. Sometime later I discovered a Starbucks tucked away in the farthest corner of the lobby level. This Starbucks provides FREE wireless Internet access. The next day I decided to inquire further with the hotel staff about this. I spoke with a hotel operator and asked her if there was any free wireless access in the hotel, and she told me that there was none. Amazing! Don't pay for the $12.99 Internet service when you can go to the Starbucks in the lobby and use their wireless AP for FREE! = $0 dollars. Friendly and competent members of the hotel staff include the bellmen, the housekeepers and the efficient and quick valet service. Front desk personnel seemed cool and distant, not particularly friendly. Not many smiles from that bunch for sure. My review of the casino: My first pull on a slot machine didn't register and I lost my first play. I asked a casino employee to refund me due to a malfunctioning machine and they refused. They eventually changed their mind after I persisted and they refunded me, but not without a fight. During my stay here I noticed countless slot machines with "out of order" signs. Not a good sign. On more than one occasion, drink hostesses passed me by without offering me a drink while they would offer the person sitting next to me a drink. And there weren't too many drink hostesses to begin with. The friendliest and most helpful bunch in the casino was definitely the security personnel. Always available to answer any question and give directions. We did notice some seedy looking people in and around the casino, however, overall, the security in the hotel/casino was very good. The hotel/casino is in a very good location, right on the boardwalk, and close to tourist shops, food, etc. However, based upon my complete experience, I cannot recommend the Trump Plaza.






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