As a senior I'll tell you that some hotels go out of their way to bring us in as there are so many of us in New Jersey.

The Borgata is not for seniors. They treated us so rudeand the young folks there have no manners. The staff from the moment we checked in has such a poor way of speaking with you. It's like they were upset that we came in.

My husband and I have been married for 46 years and we're still pretty active in our 60's and I can't ever remeber being trated in such a way.

Every where we went we waited in line like cattle. The bellman never brought our bags up to our room until we got a supervisor. The room we got was small and dirty and we had a person come up and clean the urine off the floor near the shower. Why was there urine on the floor? The sheets had a hole in them and the TV remote did not work on the very small tv in the room. There were no extras in the room you would think of after all the fuss people made.

Every perso on staff kept saying that "we're the best casino in Atlantic City". They must be drinking pretty heavy to think this.

We will never got back to the Bor-ruda" hotel. Ruda for rude and Bor for boring. Skip the Borgata you'll be happy you did.

We just came beack from the Borgata Casino and Hotel in Atlantic City and we found the service and staff leave lttle to be desired. We've taken many trips based on reading tripadvisor reviews and this is the first we're writing and hope it helps others.

We been to Vegas, Canada, Reno and other casinos in Atlantic City and we found the Borgata not to be very nice from a service perspective.

Upon getting there our room was not ready when we got there at 1:00PM and we were told to wait until 3:00PM to check in. No "I'm sorry" just a real bad way of saying if yo don't like it "tough luck". We find our way into the casino and play for few hours and get back at 3:45 PM. We are then told that our reservation is not good for the rate we booked the room for and we would have to pay an additional $75.00. At this pount we don't care, pay the money. We booked a King and got twin beds. We call downstairs and they tell us this is all they have but they just charged us $75.00 for the king room!!!!!! We get the front desk manager on the phone and says that he'll get us a KIng if we wait until 6:30PM when he gets a hoisekeeping count. We leave our bags with the bellman and go to and area outside to sit. We first had to walk through an indoor pool filled with kids. There are some chairs and a bar that serves drinks but no outdoor pool. We felt it was kind of cheap based on all we read about the place. The girl serving the drinks was rude, it took a long time to get our drinks and we gave her a good tip and she did not even thank us. We go back inside and play in the casino some more and get to the frontdesk at 6:30. The young lady got us the room promised by the manager and the bellman brought our bags up.

When we got in the room the bed was not made and there was used rubber in the bathroom. I think the Bogata is so over rated that anyone thinking this a class place could not be more wrong.

The front desk talks with the bellman and were taken to a room across the hall. At almost 7:00PM we got a room we soukld have had at 1:00PM. The hotel could not have cared less with what we had been trhough for the past 5 hours.

We go to eat and had made reservations two days agao and we had to wait alomost 45 minutes for our table. We say for 10 minutes and did not even get offered a drink.

I've bben to a lot of casinos all over the U,.S. and outside and I have NEVER seen such service.

I would never go back there again.

Stayed for one night in May - will never set foot in the place again !

Rooms are really filthy - service sucks - food not edible ( at least in their so called European Cafe ).

We changed rooms 4 times and finally were upgraded with an apology to one of their suites.

After the first room I was ready to leave - carpet stains everywhere, toilet bowl not clean, mold in the bathroom and hairs all over the shower unit as well as on the wall - however my wife convinced me to be patient as she had read the reviews on this board and simply could not believe that all the rooms were in such a state.

After 4 rooms she knew better, however in the end as it was well past midnight we decided to take the suite the manager had offered as compensation for what we had seen.

The suite was large, nice view, well laid out, but again filthy - same story - badly stained sofa, bathroom just forget it - my shoes were sticking to the floor.

Anyway, we stayed the night and the next day discovered the potential reason for the state of the rooms.

While sitting in the lobby area before u enter the casino, just before the lifts to the rooms, we noticed the clientele that were staying at the hotel - 4 sums and 6 sums of youths probably all staying in one room and carrying large amounts of supermarket beer with them to the rooms !

Believe me this place is not worth money - A really horrible place to stay

If this is the best hotel in AC - then it dun and dusted for us - we will never return.

The hotel is ok but nothing more.

Rooms are clean, but have old tv's and no bathtub.
They charge you for everything from internet, to using the gym.
If you are not gambling there isnt very much to do.

The gym and pool close at 8 pm and the hotel location is quite far from the center of atlantic city.

From a pricing view the hotel isnt what you would expect for the money you pay.