This place is just GROSS. It is so run down and has the worst people hanging around it all the time. We saw the same people sitting at the same place for at least 16 hours non-stop.

The bar/club there is really stupid and trying to be something it is not. Save your self time and aggravation and stay/spend time at one of the Casinos in A.C. instead.

My partner and I have stayed at Surfside 3 times in the past few yrs, we've always enjoyed our stay and never had any complaints, we dont need the best of everything to have a good time nor are we spoiled and complain about too much.
We will be going back to A.C this August and will be staying at the Surfside again, and we are aware the pool is NOT open.

My boyfriend and I were planning a trip to AC for the night. It was last minute, but we wanted reservations at a hotel before we left. It was a Saturday night, so almost all the major casino's were priced in the 250-500s. I came across the Surfside Resort Hotel, but 'resort' it is not. I looked at the pictures on the website, which appeared nice and cozy. They offered a romanitc package for 200 per person for the night, which include a deluxe room, king sized bed, whirlpool tub, bottle of red wine upon arrival and couple massages in the comfort of your hotel room. We didn't choose that route, and ended up paying 130 for a king sized bed room. Upon arrival the hotel was deserted, and it was almost 8:00PM. The inside of the hotel looked NOTHING like the pictures. At check in, the printer broke, and it took about 20 minutes to fix. Once fixed, we had to sign a relase stating, among other things, that we could not complain about noise, as some of the rooms were subject to loud noise. My boyfriend ran out to the car while I was inside checking-in, when he was approached by a prostitute in the parking lot. Our room was on the 3rd floor, with an outside and inside entrance. Our balcony overlooked the pool, which was closed, although advertised on the website as open and heated and the entrance to the club. The door to the outside enterance had blinds, which were completly crumpled and torn. The room was somewhat bareable, we kept it as we were going to be in the casino's for most of the time. The floor was disgusting, and we did not put our barefeet on it. My boyfriend attempted to take a shower (with sandals on), but halfway through his shower, we lost all cold water. I went down to the front desk, who were not apologetic at all. It took about 20 minutes for them to fix the problem. One employee actually told me to sue. My boyfriend actually has burn marks from the scolding hot water. After gambling we returned to the hotel. We were aware that there was an after hours club, which actually was a reason that we chose the hotel. We went to the club. If you are homophobic, stay away. About half of the people in the club were gay or transvestite. We had no problems with that, and went into the club, which was extremely small and grungy. They played techno and most of the people were dancing, the music was extremely loud. We sat at the bar, and were the only ones ordering any alcohol. They sold bottled water for $5, which seemed to be the most popular choice. The bartenders were horrible, not sure if they actually knew how to bartend (and I am a bartender). We went to the room at about 4:00PM. We could hear the music loud and clear, until 9:00AM.
Needless to say, we were out of the hotel way before check out time.

To sum it up, the hotel was horrible. DO NOT go by the pictures, which look nothing like the hotel. If you are a bargian hunter for hotel rooms, some of the rooms are bareable, but borderline disgusting, and I am a bargain hunter. The employees are rude, and do not care about their customers. And as someone said in a previous review, the 'No Refund' sign says it all...

I must admit I stayed here before.
The 1st time was Memorial Day weekend. It was the only hotel w/ any rooms(for real). We paid $200.00 for the "deluxe" suite.
The floor was soaking wet by the bathroom.
Forgetting my girlfriend was passed out nude I asked
the male clerk to come to the room...mind you he had already been very rude earlier.
He looked at the carpet and my g/f and said NO Refunds.
It was gross, but we stayed.
That stay was pretty queit. After all we were in the deluxe suite,
so we only heard slight meth disco music, I thought it was coming from another room.

The location of the hotel is great for the Sands casino if you dont mind being asked if you want to buy heroin or crack or being invited into a strip club to dance. We can get past that.

So we decided to book a room ahead at the Surfside in July.
(we should have our head examined) We told them no need for the deluxe suite as we wanted something cheaper.
Mind you there is no room worth more then 40.00 at this place.

They booked us in a room by the pool. Outside enterance to the room.
What a mistake! What can I say.
The drawer next to my bed had a white powder substance in it.
The other drawer had a porn mag in it.
The room was dirty and stunk. The bathroom was gross.

We left to go to the casino had a great time. Came back got into the bed and the music started, if you call it music.
The noise played ALL NIGHT LONG . We tried to turn a/c on but
the mildew smell was too great.
I give you my word as we were leaving the next morning the music was still blarring. It NEVER stopped.
We said something to the manager, Carlos, and he said it doesnt stop until after noon. Also something about drugged crazy kids.
I want to stress the music was played by the hotel, not guests.

They could not pay me to stay there again.
Had I known there was a site like this I would have given a review
much sooner to warn others.
Oh one more thing, the pictures they show on the website are not from this hotel, no way not on any day.