We live in Hong Kong, so the considerable distance of this resort hotel from the city didn't bother us. We just wanted a night to ourselves and have, in fact, stayed here before. I booked a special online via the hotel's website, which gave us a better deal than any discount hotel deals I could find. We stayed in a Deluxe Balcony room, but it was definitely smaller and less luxurious than the last time, so I can only assume we had a different deal before. The room was still fairly large by Hong Kong standards, with a king size bed and good sized balcony. Worst thing was the room not being ready when we arrived, 25 mins before official check-in. Ok, fair enough. However, we were advised it would not be ready for nearly an hour. Would we like to upgrade (extra cost) to a room that was ready now? We thought this was just a ploy to extract more money, so declined. However, the room really wasn't ready for 55 mins, and we weren't the only ones waiting in the lobby. Amazingly, we weren't offered a free coffee, half-price dinner, or any other "practical apology" as compensation. We ate in their Cafe Lagoon restaurant, which offers a buffet dinner or a-la-carte. Delicious, as was the buffet breakfast, although the line for freshly-cooked eggs was too long to bother with. Fantastic resort-style pool that was almost too warm, but sadly no hot-tub.







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