Stayed there for two separate 4 night periods. Had booked my stay via their own company email months ago. We had no problems with first stay period, however on return from trip to Bangkok, found our triple occupancy room had been given away to others by duty manager "Eric", who himself needs a refresher course in customer service. Felt his atitude was very poor. His overiding aim was to do his job fast but with no consideration for customers. Finally allocated a room with 2 beds and had to wait 20 minutes for a rollaway bed. This arrived but the mattress was so uncomfortable that it needed to be changed. The next rollaway had a blood stained mattress protector which if we hadn't complained, they would have laid sheets on and tried to pass its stain away. Management tried to pass over this problem by giving us free breakfast, however this was not worth the money. By enlarge the worst food I've seen for a long time.
The room was much smaller than that of first stay and not worth the money especially for the money I paid expecting a slightly bigger room which we needed as it was for 3 adults.
The hotel itself is about 15 minutes walk from mongkok, the shuttle was very punctual and takes about 45min cycle through hotel, mongkok , tsim tsai tsui and then hotel. The airport express shuttle "K6" was a excellent way to get to the hotel and airport and the stop is right outside the hotel. Allowed us to check in at Kowloon airport express station and reduce lugging luggage ourselves to the airport.
Hong Kong is full of great places to visit and great food, so forget paying for breakfast, take the shuttle to mongkok where food is cheaper, tastier and very varied.






Cleanliness
Check in / front desk







