There is really nothing bad to say about this hotel. Ok being from NY Im used to average service and some tude. The staff at this hotel was top notch from start to finish. Polite, always there, etc.

The hotel was in a great location rt near the bay, near the ferries to Kowloon and close to Central and WanChai are for shopping and nightlife ( bars clubs) The was in great shape, clean. modern etc. The lobby was very large, marble. The hotel had nice bars and restaurants.

My room was great. The bed was as comfortable as Ive ever had on my travels. It was modern looking. had wireless interenet, TV with some US channels etc. The Bathroom was a bit Trumpish in that it was a lot of gold and marble, but it was clean. new, etc so no complaints at all.

I dont have much to compare it to in HK, but its a great hotel, reasonable price wise for that level, and greta location. I really cant think of anything bad to say about it

My husband & I stayed for 5 nights from 7-12 April 2008 as he attended a week-long conference at this hotel. It was top-notch with marbles & golds everywhere in a superb location facing the famous panaromic Harbour front view. However, as I was there for holiday (read: shopping, good local delicacies) I feel that most times, the hotel is too formal, ie. perfect for businessmen, but over the top for casual holiday makers. Everyone wears black suits/formal attires & the pace is very HongKong-like. Efficient but walks faster & speaks faster. Warm smiles felt obligatory. There were no shuttle buses to famous spots & even the info desk guy was not well-informed of the airport shuttle bus schedule (which actually pick up/drop off at the Convention Centre next door). Other than this, the hotel room is superb. Thick walls = quietness. To-die-for soft bed, comforter & pillows. My hubby & I had wonderful rest & deep sleep throughout our stay! Fantastic bathroom (large shower & bathtub). I was not impress with their toiletries (shower gels, shampoo, conditioner & body lotion) though, as they were like the generic brand that we expect from other non-5 star establishment.
Location-wise, it was about 10-15mins walk to the nearest MRT (WanChai). Would stay for business but if on holiday, we would choose elsewhere.

The hotel is quite nice, as would be expected for a Grand Hyatt. Had a room with a harbor view but probably better views can be had on the Kowloon side looking at Central. Service was most excellent (maybe the best I've had in Asia). Only complaint (besides the price) was that there were not enough outlets in the rooms. I could only find one after much searching (under the desk) and finally another one in a closet near the desk (a few days later). Not enough outlets for the modern road warrior (e.g., charge the laptop or BlackBerry, but not both at the same time until all the outlets were located).

Also, the hotel bar JJ's was hopping. Most happening hotel bar I've been at in a while in Asia.

I was a bit underwhelmed by the hotel. The rooms are relatively small and the furniture and furnishings are modern but a bit bland. For the price of the accommodation there was no real wow factor for me.

The lobby areas are nice and classy but for my taste there is too much black marble. In fact it is difficult to tell where one step starts and one step ends as the backness just merges.

The service, however, was fine and the staff very friendly. The beds are extremely comfortable and the buffet breakfast is excellent.

I prefer to stay on Hong Kong Island compared to Kowloon and also like this position. But I have previously stayed at the Renaissance next door which I much prefer.