First the bad.
The hotel has a way of booking that is different than what I am used to. We booked through their website back in feb and as it turns out they only get an approval authorization, rather than actually charging your card. It's a bit of a shock when you think your room is all paid for and then you find out that it isn't, but after several calls to my credit card company I did, indeed, find out my card hadn't been charged in february. My sister also went with us and rented a car and the same way of charging also applied.. so once we figured that out we were OK. Oh, and also when you book through the hotel and you think you have the final fee/bill it says at the bottom tax is not included... so plan for that. The hotel staff/front desk was very patient and helpful as I am sure I annoyed them as they tried to explain this process to me... twice, and then again when I just wanted to "make sure" everything was right. Steller guest service! Oh, and I had no view, But that didn't bother me.
The pool was adequate. We only went in there once, when it was about 85 outside. No joke the pool was probably about 80. It was warm, a few people commented on how too warm the pool was. It was alright for kids to swim in.. once was enough for me. I didn't drive all the way to CA to use the pool, so that didn't bother me.
They are doing construction on the hotels' main lobby. The construction wasn't loud enough to bother anyone (in my opinion) but they did have to shut down the water for approx. three hours. There were noticed posted on every door with more than adequate notice. It was during a time that wouldn't bother most people (b/c they be off in DL), so really it didn't affect us a bit. None of this stuff would discourage me from staying there again. I didn't really even think of it as bad, I'm just filling you in about the entire exp.
Now for the important part. We stayed in a king bedroom w/ spa. LOVED IT! It is a pretty basic hotel. If you want to stay at disneyland hotel, but don't want to spend the extra money and book here instead, spend the extra $$$ and stay at disneyland because you will not be happy. This place was comfortable. We were very concerned about the beds because of medical issues but my husband and I both had a very good nights sleep on the beds. My daughter was going to be sleeping on a ready bed, so I wanted our hotel to be clean (I did my research), and it was. Infact one day we came as the maid was in our room cleaning, she had already made our bed and brought in fresh towels, and we still ended up waiting a half hour to forty-five minutes for her to clean our room (we are very neat and tidy people). I walked around in white slippers and socks in our room and didn't get them dirty at all. However when I walked on the outside walkway my slippers did get dirty (as to be expected). To suggest that the room is dirty not properly clean (I think) is an insult to the housekeeping staff that I watched clean the rooms(withe care) while mine was getting cleaned. Kudos to them for doing a great job!
They have laundry facilities, which was awesome. They have a little on-site store they came in handy when we ran out of toothpaste and I needed to get medicine. Tons of resturants within walking distance including a mcDonalds, Dennys, etc. Two blocks down there is the Cheesecake factory (AWSOME!) and of course disneyland is literally across the street, which is very important when you have a six year old who parties all day in DL and can't "walk another step." Also easy on the budget to bring food in, and pop back in the room for a quick bite to eat then head back to the park. The fireworks were viewable, but not from our room, there is a terrace that you can watch from. Breakfast is awesome, and there were times when we went right at seven, and times when we wandered in about nine or ten and there was always PLENTY of food, as well as variety.. I was impressed there was yougurt... you could also pack a tray with goodies and take it to your room.
Having a in room spa was awesome. I have shoulder problems, and my husband has back problems as well as bone spurs (very painful) and after a long day of walking around we could come back and relax in spa. Get it if you can, it's worth it!
All in all a good, clean, basic hotel. My sister stayed at a different hotel that was further away with the same star rating and hers wasn't half as nice, and they're hotel staff was a bit on the rude side. I would stay here again. I only wrote such a long review because I researched hotels for (literally) about four-six months... so I want to make it easy for someone else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Theme / Amusement park