First, it started off bad when we arrived early and called to check in only 15 minutes early and they refused saying they had no rooms cleaned and available yet. I asked if something would be ready at the 3:00 guaranteed time and they said that there should be. The customer service was awful the whole trip after that too. When we turned down our beds that night we saw brown glops of something spattered about on the sheet. We called 3 times and waited an hour before someone finally came with new sheets. People were allowed to smoke at the non-smoking hot tub, the on-site restaurant staff ignored us, and housekeeping did a lousy job, we did not notice that they even came the last 2 days of our 4 day trip. We are very nice people and have worked in the service industry ourselves in the past so we know it is not hard to give good service. We will never be back to this hotel.

My wife and son had the great pleasure of staying at this hotel, as we have in the past. Check-in was quick and friendly, and the agent was very knowledgable about the Disneyland venues and shuttle times. Our room had all of the amenties we needed and was spotless. From other experiences in the area, the room was well cared for and clean. Breakfast in the restaurant was very good, again with friendly and speedy service.
We will be back!

We have stayed at this hotel before with our kids while going to Disneyland that was 4 years ago. When we arrived over this past Memorial Day weekend it was a different story. The first thing that was disgusting was mold in the shower I feel if you know you have mold at least caulk over it. If I don't have mold in my home I do not want to see mold in a hotel. The second problem was 2 out of three elevators were out. This was SO frustrating. There was bus loads of kids on sport related trips there as well as families and 1 elevator working was so unacceptable for my whole stay. My last problem is the restaurant they have a breakfast buffet and also a breakfast menu we ordered the breakfast menu and it came out in like 5 min which made us think it was not prepared fresh it was just some of the breakfast buffet extra from the back. We will not stay here next time it was just too yucky for me.

Stayed here for 3 nights with Family in June 05.
Hotel is great, Bright and Clean rooms, Comfy Beds, Friendly Staff, Great pool area.
No Resturant, its a bit of walk to the nearest shopping centre. We used the hotel for closenes to Disneyland and had a bus tour planned on the last day, So didn't spend to long in the hotel. But Good price and location for the park.