We stay at this hotel from 30th December to 4th January 2008.
The staff of the front desk were always busy and over strained even with simple requests for time table to Sydney Central station. They never did anything proactive, we always had to remind them.
Internet was not working during two days.
The room size is ok but the additional provided bed is an imposition for everyone.
Two days we had cockroaches in our room, the A/C has switched off after 5 minutes automatically.
The location is far from the city center, it takes at least 1 hour.
The front desk recommended to walk to Harris Park station but it will be better to use Parramatta station because of higher frequency of trains.
This was the worst experience we ever had in a 4 star hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
Management Response
manager02, Manager
(Management representative)
Jan 8, 2008
Rydges Parramatta wishes to thank you for taking the time to share your experience of the hotel through the TripAdvisor website.
The dates that you stayed with the hotel is a very quite time of year, therefore I cannot understand why you felt our reception staff were always busy or over strained. For the same reason I do not understand why it would take an hour to travel into the city, when under normal travelling time the city is 30 minutes away by train.
Rydges Parramatta prides it's self and is well known for its professionalism, customer service and attention to detail. I wish that you would have given the hotel an opportunity to address your issues during your stay.
On behalf of Rydges Parramatta I would like to take this opportunity to apologise if you were inconvenience in any way during your stay.
Thank you again for your vital feedback.
Regards
Neil Molles
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.