We spent 2 nights here before travelling on to Capri. We chose it because of the location and this was great for us to access the trains to Pompeii and Herculaneum and also just a short trip away from the ferry terminal to Capri.
The hotel was clean and in a good state of decor. We had expected the area to be a bit rough being near the train station, this was the case, but we were careful and this did not cause us any problems.
I would not rate this as a 4 star hotel and the staff were disinterested although not totally unhelpful.
We had a huge cockroach in our bathroom which was rather unpleasant but given the present difficulties with rubbish collection in Naples maybe this was to be expected.
The breakfast was very, very poor. I asked for some cheese and ham and was told it would arrive soon, I waited 45 minutes - it never did arrive and when I asked again was told 'domani' (tomorrow).
Would not stay here again.

This hotel was great. We read the reviews on TripAdvisor after we had booked a package deal and were terrified that our holiday would be ruined. However, upon arrival we were greeted by friendly, English-speaking staff who were very capable and helpful. The room was clean and well appointed and we had a lovely stay. We experienced none of the "bait and switch" issues that some others did, however we did call and confirm our reservations ahead of time to ensure there weren't any issues with the hotel.
The area is probably not the best if you're not used to staying in a city - you have to be aware of pick pockets and street vendors who may try to sell you dodgy goods, but that is standard when you're travelling in major metropolitan areas outside the US.
The location is great to tour the Spaccanapoli and Centro Storico. It's also great if you're planning day-trips by train to Pompei, Sorrento, etc. The downside is that it's quite far from the area near the bay with all the bars & restaurants.

Two couples stayed here on Saturday, September 29, 2007 before our flight back to USA. The hotel is high-tech and newly renovated, BUT there was no hot water both days and the air-conditioning was not working. There were three other couples complaining - but the staff appeared to not understand. It seems from the other couples that there hadn't been hot water for two days previously and the air-conditioning only worked in some rooms. This area of Naples is not the safest and one couple was moving because the safe did not function in their room. The hotel has a bar and a restaurant, but neither were open. We spent a beautiful 10 days on the Amalfi Coast and this was a frustrating way to end it. A hotel without hot water is not pleasant!!

We booked one night at this hotel at the end of a month long trip to the Amalfi Coast. The location was chosen for its proximity to the airport and based on some good reviews here.

STAY AWAY from this place! Not only did they not honour our reservation, the front desk manager was ignorant and rude. His solution that we stay at a nearby hotel also owned by the same company was unbelievable. The "Palace Hotel" is a flea bag, wallpaper peeling off the walls, no lights in the hallways, mould, bugs and grime everywhere in the rooms. All of the info at the hotel was in the name of Hotel Mexico so not sure if it had recently been bought by the Palace or simply a way to lure unsuspecting guests to a dive.

We ended up having to change our flights to spend the night in Milan (thankfully we could get a flight out that day) to be able to catch the next leg back to Toronto the following morning.
The customer help lines for Expedia were of no use - none of the numbers listed were able to be connected from Italy.