We got a great price on this property, via Travelocity. We were quite jetlagged from our trans-Atlantic flight, but the staff immediately made us at ease, addressing any and all questions we asked. Parking is convenient and attached, for a nominal fee. Staff speaks excellent English. The location of the property, near Sachsenhausen, many museums, and Roemerberg, is its main strength...much to see, do, and eat within walking distance. Rooms are appointed well and are very comfortable.

We just returned from 4 nights, 26th July to 30th July. (We travelled From Edinburgh for a city break).

We flew into the airport and via the hotel our city break started in style, we were picked up in a limousine, door to door service.
The hotel is super, as the say very staff were very friendly and helpful. The room was very nice; we were on the L wing which was very quite. We rated the breakfast as the best we have had in a hotel for years!
We rate this as hotel as highly recommended excellent value for money.

This is a clean, decently appointed hotel. It was close to the river which was nice, but not close enough to public transportation for me. We arrived early in the day (before noon) and had no problem checking in. The only negative I have is that you can't rely on the front desk staff for any type of direction or information. They were most un-helpful but despite that I would reccomend a stay here.

The hotel has a very late check in so when we arrived at 1.30 our rooms were still not ready and we had a wait of nearly an hour before getting into them. We then had a further wait of several hours before they could correct one of the double rooms which was supposed to be a twin. We went out while they "sorted" it and on our return were given exactly the same room!! In the end we were given what appeared to be a disabled double room on the ground floor, where half the bed had been moved over to the other side of the room (away from the bedside table and light) to look like a twin room. Not a very good start.

Others have mentioned the breakfast buffet with delight but hard bread and tea made with warm water appeared to be included during our stay.

The rooms are adequate for a business style hotel but the service leaves a lot to be desired. The staff were "snippy" to say the least and on the morning of check out it was impossible to get an answer from the desk to calls from our room. Considering the price we paid for the rooms we were rather disappointed.