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Amansala's Casa Magna: Traveler Reviews

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TripAdvisor Traveler Rating: 3.0 based on 27 reviews 27 reviews
27 Reviews
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  • Rooms: 8
Description: This hotel is currently closed. Please contact them directly if you need more information: casamagna@amansala.com This description is based on information provided by the B&B / inn.
Address:
(Hotel is currently closed)
Tulum
Mexico

TripAdvisor Traveler Reviews

Reviews of Amansala's Casa Magna

( 9-13 of 27 )
“unfortunate experience in gorgeous place”

Amansala's Casa Magna

Feb 7, 2008
2/2 found this review helpful

we recently spent more than a week at casa magna. the hotel is beautiful and that particular stretch of beach could not be nicer, but the woman who owns it, melissa, is a liability. she doesn't hold anything back in front of guests (even yelling at her staff).

half-way through our stay she literally harrassed us for money, demanding that we pay for everything up front, in cash, immediately, as if we had threatened to run out on the bill. apparently it was pay-day for the employees and she needed cash, but we were miles from the nearest bank machine. we eventually paid everything in advance, with a credit card, so that she would leave us alone. but the whole experience left a bad taste in our mouths.

the service is not good--inconsistant meals, disorganized staff--but we were willing to overlook all that when people were friendly. the first few days we were there melissa was gone and the manager, an argentinian woman named carolina, was very nice, helpful and easy-going. we felt at home and forgave the various hiccups in service.

but when melissa came back and agressed us, we suddenly felt totally resentful! ie, when they ran out of both bread and yogurt for three days in a row at breakfast, we thought, why should we put up with this chaos just to be treated like thieves?

we have stayed at beautiful boutique hotels all over the world and have never had an experince like this. when we told melissa that, she did not apologize. she said that "here in the zona this is how things work." but her hotel is nothing like any other place in tulum--it is nicer and more expensive, so it attracts a different kind of guest with higher expectations.

i didn't read about the place on this site until i got bback but now i see that others have had similarly unfortunate experiences. it's a pity, because the place is so nice. but if she doesn't learn how to treat people differently, or leave the management to carolina, i think very few guests will go back twice.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strandlieber's Summary
Date of Stay: January 2008
Member since: February 07, 2008
Was this review helpful? Yes No
Management Response
missyglee, owner
(Management representative)
Feb 13, 2008
Tulum is quite different from any other place in that all the hotels will ask for payment prior to arrival. Most of them will have guests wire funds to secure a room or if they check in, they will reqiure payment in full at the time of check in. We are the same. With this particular guests she was given a discount for payment in cash and when it came time to pay we had to ask repeatedly and she did not remember that she was supposed to pay in cash to receive the special rate.

She told us she would pay when she left, however that is not our policy as we are so small we do not want to be left with one of our 8 rooms in Villa 1 open because someone deciding on a whim to check out, so we ask for payment for the number of nights they would like to have their reservation, especially once someone has been at the hotel and knows the place and can not make their own decision as to whether they want to stay longer which was the case here.

My staff attempted to collect payment several times, to the point of it becoming uncomfortable for them which is when they asked me, the owner to assist them. When I asked I was met with the same response of " I have traveled all over the world and I never am asked to pay ahead of time." I responded with, well it is different in other parts of the world and this is our policty and it is 5pm and if you wouuld like to keep the room, we need to receive payment. It was very uncomfortable for me and for the guests.

We can not hold a credit card open and are one of the only places on the beach who can take cards, but we do not have a reliable internet connection so it is difficult and time consuming to charge one night, and then another night and then another night ect...I did not feel the need to explain my whole logistically challenging operations to the guests which is what she wanted. She responded that she would put me in the paper in Germany when she got home to make sure other guests knew about how rude I was.

As far as yelling at my staff.....this woman did not speak Spanish and sometimes it sounds like yelling when one is speaking excitedly and passionately. My staff has the lowest turnover in Tulum and are working with me by choice, not because of a shortage of jobs as the Riviera Maya is on fire and there is no shortage.

With all of the above said and done. I am sorry this woman went home unhappy and had she just respected the policy of the hotel it would have been a lot nicer for her and for us.

So if anyone is considering coming and you happen to come without a reservation, we will ask you to prepay for your nights in full once you see your room and are sure you are going to stay.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
“A Wonderful Wedding to Remember!!!!”

Amansala's Casa Magna

5 of 5 stars
New York
Jan 13, 2008
1/1 found this review helpful

My husband and I were recently married at Casa Magna (Nov 3, 2007). We daringly booked this place sight unseen based from rave reviews on ASmallWorld (a members only online site) -- it ended up being my fairy tale wedding!!! I work in public relations in New York City, as did the owner Melissa before taking over Casa Magna so I felt certain she would have a similar sense of standards and style I was looking for which she did! My husband is from Denmark so we had many guests fly in from all over the world who had never even been to Mexico which is why I was very particular in picking a place everyone would be impressed with. We decided on a small intimate wedding and had 25 people in total. Simply put, it was gorgeous! Here are the perks - rooms are HUGE and breathtakingly romantic, the staff is extremely friendly and helpful, the property has the BEST beach of all of Tulum, possibly the whole mayan riviera, plus the food was amazing - overall just magical! Melissa was terrific, super friendly and even offered the use of her mother to marry us, who by the way, did a beautiful job, even suggesting ideas for our vows! We checked in a week before the big day but left that Saturday morning for an all day spa day and didn't return til right before before the ceremony with my immediate family. When i came back, I could not believe how they transformed and decorated the entire villa! From the candles to the dining table to the handmade path down to the beach...i was awestruck! The best part of our wedding was the many areas of the villa we were able to use so it made the night flow nicely and have more picturesque backdrops...without having to travel to another location. We used the pristine beach for the all- white sunset ceremony, the upstairs reception area for pre dinner cocktails, the downstairs outdoor patio area for dinner and a bar terrace for post dinner dancing! It honestly felt like it was a rich relatives beautiful private villa we took over. Those of you thinking of getting married here, it is so worth it!!! We plan to also spend our anniversaries here as well. Thanks Melissa and everyone else at Casa Magna for making a bride and groom have a beautiful memory of their wedding! xoxo

  • This TripAdvisor Member:
    • Liked — Rooms and Beach
    • Disliked — a bit of a distance from airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCLori's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: January 13, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
“I loved it!!”

Amansala's Casa Magna

5 of 5 stars
Miami FL
Nov 12, 2007
2/2 found this review helpful

This is the kind of place that from the moment I arrived, I knew I wanted to plan my next trip. The staff was incredible, from Melissa, the owner, to Amy, Eduardo, Josh, and everyone else. They really strive to make your stay special and make you feel at home. I can't express what a magical place this is. The food is fantastic, the rooms are gorgeous, and you really do feel like a welcomed guest in someone's home. I will definitely be back.
susan

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
strevisa's Summary
Date of Stay: November 2007
Member since: September 03, 2007
Was this review helpful? Yes No
“Cannot wait to go back!”

Amansala's Casa Magna

5 of 5 stars
Chardo39
Oct 29, 2007
1/2 found this review helpful

My fiance and I had a wonderful time at Casa Magna...we were extremely pleased with the entire staff and the wonderful food that was served daily and nightly there...The accomdations were quite charming and the beach was beautiful...Ideal spot to go and unwind and enjoy great service with a friendly attitude...A definite repeat location to revisit..

  • This TripAdvisor Member:
    • Liked — Fantastic Staff
    • Disliked — That I couldn't stay longer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chardo39's Summary
Date of Stay: August 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: October 29, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
“A little slice of heaven”

Amansala's Casa Magna

5 of 5 stars
lambertville, nj
Jun 9, 2007
5/5 found this review helpful

After a terrible, sleepless night next door at Hamaca Loca, one of my girlfriends and I decided to decamp to something a little more upscale. Casa Magna was convenient and had availability, so off we went. This place is, as others have noted, the former beach house of Pablo Escobar. Architecturally, it's amazing, and it's been beautifully decorated, too.

Our room had sliding doors that opened right onto the beach. The bathroom was luxurious and the shower was large. Plenty of hot water. Terrific view. No bugs. The staff was delightful and very helpful. I had the best guacamole of my whole trip there. In short, we loved it.

My cell signal was weak there, so I went up on the roof (the views are even better up there) to call home. I had a great time here and would go back with my little daughter next winter if I can find the time and money. Go there. Stay there. You won't regret it!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catpaw's Summary
Date of Stay: June 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: June 09, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No

Reviews of Amansala's Casa Magna

( 9-13 of 27 )
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Address: | (Hotel is currently closed), Tulum, Mexico