We loved Maya Tulum when we visited in February 2003 (very spare, elegant, serene, romantic, and relaxing), but based on the current TripAdvisor reviews, it sounds like service at Maya Tulum has gone downhill since then. We just returned (in February 2008) from our second trip to Tulum, and when I walked by Maya Tulum, it was clear that the property is not as well-maintained as it was in 2003. Of course, it's been hit by a few hurricanes since then.
Also, I would avoid Maya Tulum because there are some big rocky formations on its beach that catch a tragic amount of seaweed, making the beach there tough to enjoy. Once, when I walked by, a signficant amount of seaweed had washed up on the beach, and all of the water along Maya Tulum's beachfront was chock-full of seaweed at least 50 feet out. When I walked by again a day or two later, there was an unbelievable amount of seaweed piled up on the beach in front of Maya Tulum. Probably about 10 feet out and several feet deep in some places. I think the staff rakes up the seaweed regularly, but with two high tides a day, and that much seaweed in the water, the beach here just isn't anywhere near as nice as the places a little further south.
For our second trip to Tulum in Feb. 2008, we stayed down the beach at Posada Lamar, and I was very happy with our choice.
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