The hotel is beautiful, the decorations are great. The staff brings you drinks while you check in. My ocean view room was great. The furniture is comfortable. The prices for the drinks (non-alcoholic) in the refrigerator are reasonable. The room comes with a DVD player and you can borrow movies from the hotel's very limited selection for free. I love the infinity pool. The maid comes daily, but the service is not constant. Somedays they would forget to put back the towl for the floor in front of the shower. All of the staff is pleasant and friendly. Most speak broken English, but they try to be accomodating. The restaurant is beautifully decorated. The menu is limited, I never tried the lunch menu. Breakfast was my favorite time to eat there. Beware of the oatmeal! They put yogurt or cottage cheese in it. Other than that, everything is fine. The hotel is at about KM 20 and most of the shops start about KM 14. The bus is 65 cents and runs about every 7 minutes. There is a bus stop steps away from the hotel. The bus also runs all through the night, so you can catch one back to the hotel if you're leaving a club at 4 am.
There are some things that can be improved, but for the most part, I thought the hotel was great. Nice, clean, calm.

When I stepped out of the people-carrier taxi I fell; the step was too high for me to exit without assistance, I hurt my foot badly and was limping in strong pain for the entire stay at the hotel.
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There is a long flight of carpeted stairs, with a handrail on one side only, leading up to the reception area, which is not enclosed, it is all outdoors -which provides a delightful vista to the beautiful pale sea, just a few meters more.
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I don't drink alcohol, but was offed a glass of champagne with a cherry in it -by hand, without my asking for it, from a waiter - the same waiter who was later, to show me to my room.
I extended my hand but asked first what it was -to tell him that I did not drink alcohol, -he then asked if I'd like some other drink.
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After waiting for the receptionist to finish checking in other people, I said that i want a room for one night and if I like it I shall stay longer, than one night.
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They gave me a nice room, and I did stay longer than my travel agent booked me for; when I checked-out the staff told me a different rate from that which I was given when I checked in - this rate excluded breakfast.
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In the interim I was told the rate in us$, I told them that I only had local currency, then they told me that they rent the rooms in local currency, and that the us$ price was only a guide.
Their guide was 25% higher than the real us$ price.
This was very off putting - to be in a hotel 25% more costly than my travel agent had ordered for me.
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In the end I paid for the final night with my us bank debit card, for $152.50.... I had to pay for my two breakfasts only when I checked out -luckily I had enough cash on me for them and the taxi to the airport. two breakfasts were 250 pesos.
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Nobody talked to me while I was at the hotel, so I presume the staff are friendly -as trained to be, but are not at all interested in the guests; there was one nice receptionist staff member, her name was Sarah.
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The housekeeper was very slow in coming to clean the room 3.30 p.m. and she did not clean the coffee machine one time, and one other time she did not leave me the right amount of free bottled water.
The small things are only a problemo, when you know you can't rectify them easily because the staff mostly don't understand English or French.
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The biggest let down was -contrary to advertised - there was NO WIRELESS INTERNET in the room; one could only use Internet in the lobby at reception - where there were no power sockets, one had to rely exclusively on the laptop battery.
I had to ask housekeeping for a white wire so as to plug my laptop into the power socket behind the receptionist's desk.
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The weather was probably typical for that time of year, it was appalling, and there being an exposed to outdoor lobby, there was nowhere to go to get away from the howling wind.
I was returning to Europe and so handily was able to wear my hooded coat and hat, while searching in the lobby for a different hotel.
The thing about travel ling with the laptop is that one can feel at home in the room, with one's choice of music, which is not so if there is no Internet in the room.
I could only stay down in the lobby for about two hours, then I had to return to my room to wash the salty wind of my face and to warm-up.
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The room was felt to me to be the best room in the hotel; it was on the fifth floor non-smoking and situated on a corner of the building, with double aspect and two-fifty-degree views, some over the next door tennis courts -I could see up to five miles away westerly.
The room had a large balcony with two plastic chairs on it.
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The sun came in my window via the balcony, at sunrise and was all over the bed for about an hour and a half, when then, it was too high and behind the winter clouds.
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The room was clean looking and the bed was so comfortable that I looked under the sheets to see what the manufacturer's name was; there were seven pillows on the bed, which was too many for me to move, so I just slept on them all.
The linen was perfectly fine.
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The room was very thoughtfully decorated and was in fact very modernly decorated -similar to the hotels in London that are very fashionable at the moment.
There are three old hotels I know of, and have been in, since they were sold and completely refurbished with a minimalist theme, one in the same street as where Madonna's London home is -Marble Arch.
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There was no European television stations on the television, and the telephone was apparently very expensive to use, even to use the phone dialing card I brought with me from Puebla.
My friend advised me not to use it, and that she would call me instead of me call her, everyday.
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The situation of the hotel is perfectly fine; it is extremely picturesque, and a treat for any city-dweller to witness.
The natural colours of the sand the palms the flowers and the ocean and the surf breakers remind me of the art of Gauguin (1848 - 1903) .
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I have put some pictures of my stay on You-Tube.

Bel Air Collection Cancun made our birthday (huband and I both have birthday in Feb). stay very special.

The open courtyard with billowing curtains made it look and feel so romantic. The room was prepared for a special occasion with
red rose pedals spread on the bed with matcing robes and the hand towels shaped like swans in a heart shaped.

We had an oceanview jaccuzzi tub suite that was PERFECT.
The staff did everything they could to make our stay wonderful.

The Spa is beautiful and welcoming. Enrichey had magical hands... and MUST while staying there.

The food was great too.

The pads on the beach are so comfortable to lay out on.

I HAVE been recommending Bel Air Cancun to my friends and WILL go back.

Loved the beach ,lots of towels ,never a problem finding a lounge chair. Staff in the 1 and only restaurant are not very well trained and language barrier was often a problem. Limited menu got very tiresome after a week. Service often slow. Beds were very comfy which was a pleasent surprise.Don't book here if your craving any night life there isn't any. Bell boys were very helpful and prompt. Bring lots of tip money. Even thought we were all inclusive with tips included the waiters seemed to give better servive if tipped on a regular basis. Nice pool. Try to get a oceanveiw room as the lagoonside is very noisy with road noise.If you need R&R this is your place .Would have liked to see some kind of entertainment and better and more menu selections.