My boyfriend and I embarked on a "mini-spring break" to celebrate his 30th birthday and chose the Presidente based on the price and the reviews of the beach. We were highly impressed. The beach is perfection. The hotel grounds are extremely well-maintained and attractive. The pools, restaurants, bar, and service all exceeded our expectations. Our room was quite comfortable and clean. The bed was firm, but we slept very well. The shower could have had more water-pressure, but was a very luxurious all-tile design. We did not do the all-inclusive, but we did have breakfast at the hotel every day which was an enormous all-you-can-eat buffet-style. The staff was very nice. We declined the time-share speech the first night, and after that we were left alone. We loved Cancun and would definitely stay there again!

Stayed here as a result of needing to burn Priority Club points. Found the hotel to be a bit tired. Very helpful staff however. If you're looking for more than a hotel room, might want to look elsewhere. The beach was fantastic. Met a few great folks. Hotel prices should be expected to be high, but this got a little crazy. The New Years Eve Party was about $250 per person. Breakfast buffet was brutal. Food was bad, $50 for the two of us. We found a cute place in town that got our daily breakfast business. Bus station is directly across the street. Zero need for cab rides. If you want a patio, make sure you request a ground floor room. Sure limits the ocean view though.
All in all - we had a blast. Off to the next stop...

My wife and I booked the Presidente for 8 night stay through priceline. After reading the reviews on trip advisor , other some travelers had to pay resort fees. I e-mailed the hotelat least 10 times to see if I would be be responsible for any resort fees. They did not resond back. On arrival to the hotel I was told the fees were 21 $ us to use the business center (to old computers with a slow internet connection], and a gym with old fitness equipment. They demanded a credit card to cover these fees.
We finally ageed to the fees having no other choice.
We went up to our room, which was ok, but the materes was very hard and the sheets were very rough.
The next mourning we went to breakfast and then for a swim.On the way to breakfast we were chased by staff at the hotel trying to sell time at their hotel..... not on your life. My wife is polite so she was stuck in the hallway for 15 min while I waited on hte stairway hoping for breakfast.
During our stay we were constantly harrased buy the time-share people. I fount this very unprofessional ,after having told them to stop bothering us several times.
One night we arrived back at the hotel at 2am , we walked down to the beach for a romantic stroll. We then came back and sat on the chairs for a while. When we walked back toward the hotel we saw a creepy hotel staff security guard watching us from behind a palm tree.
We will not be booking at this hotel again.
My wife was jabbing me the hotel stay for not re-booking At Aventura spa Palace in Riveara maya.

Just got back from the IC last weekend. We had a wonderful time and actually discovered it was the same hotel we stayed at on our High School Senior trip 11 years ago. That was back before the hotel was bought by Intercontinental—it is much nicer and more updated now. We are recently engaged and when the staff found this out they upgraded us to a suite on the club level. It was an amazing room, very large, clean with a beautiful terrace overlooking the property and water. Beds were soooo comfortable and we just loved the service. Breakfast every morning on our floor and snacks every night. Very cool to have free fresh squeezed juices and coffee in the morning. All the staff were wonderful, from the housekeepers to the beach servers. Everyone was so accommodating.

The property itself is wonderful. Best beach by far anywhere in Cancun. We visited a few all inclusive hotels while we were there just to compare and they didn't. The property is large enough to get away from the other guests and children. There were a lot of family's and kids but that didn't bother us too much. I noticed that most of the families were Mexican as opposed to American and the children were much better behaved than I've seen at some American resorts so it really didn't bother us. There is also a nice adults only pool as well, though we stayed in the main pool area most of the time. We were so glad that we stayed here as opposed to one of the all-inclusives we were considering because the pools were actually nice and relaxing. No bumping music or "games" by the pool spring break-style.

We did not get hounded by "time share" people at all but met a couple guests who had. Maybe we looked too young or something but it was a non-issue for us. Now, to my only complaint. The food was sub par at best. Restaraunts at the hotel were below average. I don't know how you can mess up guacamole but the guac at the IC is not good and its comes with everything which was disappointing. I wouldn't try anything to fancy and just stick with the basics. The quesadillas and fajitas were OK. And the breakfast at Frutas y Flores (the hotel restaurant) was good but pricey. But dinner at the beachside restaurant was bad enough that we ate out every other night. Also my fiance ate a hamburger on the beach for lunch one day, and she had Montezuma's revenge by that evening. Whether it was from the burger or not, we'll never know, but with the quality of the food I wouldn't be surprised. Overall the property/service was fantastic. This would honestly but a fabulous hotel if not for the food. We're hoping they do something to fix that and we'll be on the next flight back!

Richard and Palmer