My daughter and I just returned from a five day stay at this hotel and we were quite impressed with this property. We visited PV during July, despite the fact that we knew this was the rainy season and still had a great time. It did rain most evenings while we were there (and one full day), but we did not let that put a damper on our fun. As with all vacations, there were highs and lows, as discussed below.
First, the good news:
Off-season rates at this hotel are great. Granted, as mentioned above, you do have to deal with off-season weather; however, I think it is a good trade-off. If you will only be happy sitting by the pool or lying on the beach, PV in July is not for you. On the other hand, if you want to experience the PV culture, maybe do a canopy tour (highly recommended) and enjoy the pool and beach when the sun is out, you can do so at this time of year and save a lot of money in the process. Keep in mind though, even though room rates are low in the off-season this is not a discount hotel. It is a resort and prices within the resort are not discounted and can add up rather quickly.
Some have commented about the room quality being sub-par and I must assume that they stayed in the rooms that are not yet renovated. This hotel is in the process of renovating all of its rooms. Ours was renovated and was quite nice. Flat panel tv, tile floors, and typical Marrott bedding. So, I would recommend that when booking you ask for a remodeled room. Furthermore, the houskeeping staff was incredible. They did a great job cleaning the room each day, including removing all of the water from the balcony on days after a rain.
The hotel grounds and pool area are very nice. My daughter really liked the infinity pool and the swim-up bar in the pool comes in very handy. The staff does a great job keeping up the grounds.
Food quality at this hotel is excellent. I've learned that you almost always get a better deal at Marriott properties with the breakfast-included rate and that is definitely the case here. Breakfast can be quite pricey (in the range of $45 for two), so I recommend going with the breakfast-included room rate. There is an excellent Asian restaurant, a very American sports bar with average bar food, and two other good restaurants. We also had really good luck with room service. Keep in mind, this is a 4-star resort and food prices are far from cheap. In fact, they are quite high. However, I've yet to find a high-end resort with low-priced food. So, this hotel is no different than others in that respect. On the plus side, this property has an extensive kids menu that is included at all of the hotel restaurants. That is a nice touch for families and is not always the case for resorts.
The concierge e-mailed me the week before my arrival and offered to set up transportation from the airport - a nice touch. It was also very helpful to have his warnings ahead of time about the time-share solicitations within the airport.
The people in PV are very friendly. The hotel itself is a bit removed from the area, so be sure and take a cab downtown so you can experience the true Mexican culture. I was very impressed with the people and really enjoyed the city. There are also some great restaurants in PV.
Now the negative:
Despite the help of the concierge in booking airport transportation before arrival, I did not think the concierge service was quite up to Marriott resort standards. He did book our canopy tour for us (something I would HIGHLY recommend you do while in PV), but offered very little else in the way of advice. Thankfully, I had the Fodor's guide to help me out.
I had a bit of an issue with the staff at the hotel restaurant dealing with our included breakfast. Even though they ask room number each day and should have been able to match up our room with the fact that our breakfast was inlcuded, it was not a seamless process. I think they could tweak this process a bit.
All in all, this is a great hotel and one that should allow you to enjoy your visit to PV.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners