STAY AWAY. We went on a vacation to Cancun and we were suppose to stay in Cancun Plaza Condomiums, however, the Aristos hotel was also called Canun Plaza. To make the long story short, the cab dropped us off at Aristos Cancun Plaza and we showed the person at the front desk our confirmation for Cancun Plaza Condominiums, thinking that we were in the correct place. The person at the front desk looked at our reservation and then pretended to pull our reservation out of the box.
He then showed us to our room. We were there for four days until we realized that we were in the wrong place. The manager tried to bill us full price for the entire stay but we did not agree to that. Finally, he ended up giving us a better deal but we still had to pay. I figured that I would report this situation to Aristos national office and get the remaining money back but they didn't refund us either. The room was terrible to boot! These people are scam artists, stay away!





Cleanliness
Cleanliness



