We are Priority Club members and stay at Holiday Inns regularly. This was the worst Holiday Inn that we've stayed at on a vacation. The Holiday Inn Express in San Juan is a far better hotel in terms of service and amentities than this one, and it's far cheaper. There are no transportation services to/from airport or surrounding sites and no tours to sign up for even though there are plenty of sites to see in the area. My room was serviced only once during our 3 day visit. When I complained, towels were left on the bed. The dirty towels stayed on the floor in the bathroom, and the bed was not made. Even though we're members of Priority Club, we weren't told that breakfast was complementary until we overheard someone talking about it on our last day. However, you are given $10 in casino money for certain tables, and 2 drink tickets. If you want a great time in Ponce, go to the Hilton on the beach. They offer tours and transportation. If you're planning to see San Juan, the Holiday Inn Express in Condado is relatively inexpensive, has complementary continental breakfast, and offers tours to sites around the island including El Yunque, kayaking in the bay, and the beaches. BUT, has NO PARKING, otherwise check out the Comfort Inn across the street. They offer parking for $10/day and are relatively inexpensive. If you want a great time in the rainforest, stay at Casa Cubuy and take a rainforest hike with Robin Philips. This B&B is wonderful (not a 5 star resort, but a great family atmosphere, great scenery, and very private). It was the highlight of our 8 day trip!

We stayed here for one night after arriving unexpectedly in Ponce. The first night we checked in late, went straight to our room, walked out on to our balcony to discover it was located directly over the trash bins. The bathrooom was sooo outdated.I was totally exhausted so we decided to stay the night and deal with it in the morning.Throughout the night we endured loud banging. We didn't realize that deliveries were made throughout the night. We checked out the pool area in the morning and decided that we would stay if we could have a first floor pool view, AWAY from industrial noises. They were able to accomodate us,however, this room was even more outdated than the last!The bathroom had lighting fixtures that were such a dark shade of yellow from age that you couldn't even see your own shadow in the bathroom. The mirror was cracked and stained.... We made a quick u-turn back to the lobby and quickly decided to check out the Hilton down the road.Holiday Inn cost $160 Hilton $220.As soon as we pulled up we took a deep sigh of relief. Spend the extra couple of bucks,it was well worth it.

We just spent a week in this hotel. It was okay, nothing special. I couldn't tell that the place had had any renovations. Everything seemed old. Our room wasn't the cleanest, either. The swimming pool is nice. You can see the ocean from the hotel's balconies and the swimming pool, but I wouldn't call the view spectacular. The view O.K. Hotel is on the main highway and there is a lot of traffic. It was a little difficult at times to get out onto the highway. There is also a lot of road construction going on right now. Also, the beach is not accessible from this location. You have to drive to a beach.
I think the rooms are overpriced for the type of room and the location of the hotel.

Stayed for 2 nights in June and was surprisingly pleased with the hotel. We were also given a room on the executive floor, yes the bathrooms are small but the room overall was spacious and not at all dated. The continental breakfast and evening cocktail hour in the private room on this floor was a nice perk. The staff was friendly and helpful. Loved the pool. Most likely stay here again when visiting the Ponce area.