This is an older property is a reasonable but not great state of repair. It is properly classified as a 2 star hotel. The neighborhood seems safe (parking is tight), and the staff friendly. I arrived late in San Juan and needed a place to sleep for a night before moving on. It worked well for that purpose. I had some Choice Hotel frequent stay points to use, and the property was a good value using those points. I think spending a longer Caribbean vacation here would be a bit depressing.

For those who have to pay cash, I would first consider making a priceline bid for a higher class property. If you look at biddingfortravel and betterbidding, you will see that it is often possible to book a better hotel in San Juan for $100 or less using those services. If you can score a room that way, it's probably a better deal than staying at this Comfort Inn.

I booked this hotel for one overnight stay and had other family members here and at another hotel nearby. I stayed in a room with double beds and a small bathroom. The bathroom was pretty small but compared to another hotel I seen that family stayed in this was like staying in the double tree. Their room was so small you couldn't do anything but laugh when they first opened the door. My niece had to get in the closet to let her husband walk by in the pathway to go the restroom at this other hotel. So yes if your going to stay this is a decent hotel near the shuttle that will take you into the downtown section of San Juan. The lobby only had one person working and they took forever to check people out which created a line. This hotel also does continental breakfast. The computer that has internet does not have a printer hooked up to it.

Stayed overnite before a cruise. Upon arrival there is a definite musty odor in the reception area that carried over to the room. Our travelling companions slept the night with their window open and the air conditioning off to avoid the dankness but only managed to be warm. Their toilet stopped up during the night, not at our friends' fault. It was cheerfully fixed in the morning but needless to say detracted from the experience. There was no adjustment offered. The best part was the staff who were quite pleasant and responsive throughout our visit. Breakfast was continental, not full. If we were to repeat we would have booked through Princess line at the Sheration. We were told by a fellow cruiser that she had obtained a large room with balcony with transfer from the airport and transfer to the ship for $169 all in. I paid $142 (with tax) for the Comfort Inn room (there is a lot of tax) and another $20+ for our share of cabs and got considerably less in comfort and convenience. We had lunch at the Sheraton on the way home and it was beautiful and would have been vastly more convenient, particularly for access to Old San Juan and of course, the ship..

We stayed at this hotel for a weekend prior to our cruise. I was a little weary of the way the hotel looked on the website but we were pleasantly surprised. All of the attendants at the desk were extremely helpful with directions and with anything we needed, especially Nora-she was wonderful. Our room was much larger than we expected and for four people we couldn't have asked for a better room. It is newly remodeled and the upgrades show. The only not really negative but downside to the place was parking is very limited on the street, always very crowded so it was well worth it to pay the $10 a night parking to stay inside the little parking area in front of the hotel. When I say little I mean very little. Also the elevators were extremely small and were not redone, looked very old compared to the remodeled hotel. The contintenal breakfast was my only other complaint- not very many choices but I guess that is to be expected with continental. Overall we enjoyed our stay and were very pleased with everything. Felt very safe and enjoyed our stay. Would definitely stay here again.