This weekend we reserved a room at this hotel for March 20th because we had a very important wedding to attend, our son's! We made the reservation by phone and considered ourselves very fortunate because of the long weekend involved. Our home is 3 hours away from the San Juan area so we were looking forward to our stay in the Condado area. You can imagine our outrage and disbelief when upon arriving we found that the hotel had rented our room to someone else! when I made the reservation, I indicated that I would be at my son's wedding in Isla Verde and that we would check in in the evening. Not only were the employees indifferent to our predicament, but they did not offer any consolation or solution to our situation. I would not recommend this Hotel to anyone. They obviously do not honor reservations nor do they care what happens to guests who have counted on fair practices. My weekend was ruined. Do not reserve.
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