As previous comments submitted,we too had problems when we arrived with being"upgraded". However our idea of upgrade is not Sesame Street characters painted everywhere,and walking around alive! With some polite complaining and following up with phone calls,we only had one night in "upgrade".
Please Mr. Gordon, honor reservations as they should be,people are flying a long way to your resort,and these seem to be too common,as other guests told us nearly the exact same stories.
This could definitely alter any future plans to your resort,as we are hoping to return to Jamaica.
That said,after only half a day at the Gardens,one night on garden side,rest of week on beach side as we had paid for,all was forgotten!
Staff could not have been friendlier,but in no way overbearing,and all were a pleasure to meet,and we left there feeling like we knew them as friends,not as staff.
Clyde,Andrew,Nicola,Marvette,Janelle the "dancing"cook,Keesha,Leroy,Michael and everyone else. Thank You.
We would recommend your resort to anyone based on the staff,food,beach and relaxed setting anytime. For anyone wanting a home feel,with great people,including fellow guests we met,this is the place!
Yes the water was not always hot,or on,but every thing else made it seem "not important".We highly suggest taking the tours,as we took the ATV,and Mayfield River walk,to meet and see the real Jamaica,not just a beach. Tour buses were spotless,and drivers very informative and pleasant to talk to,and told us lots about how life is on the island for them.Even the people trying to sell us stuff on the beach were nothing but friendly! Their selling technique is different than we are accustomed to,but once we were used to it,a simple "no Thanks" was all you had to say,then we asked them how they were doing? Very pleasant to talk to.
Thank you again to the staff,those of you we got to know a little more,extra thanks. I can still hear Andrew singing behind the bar!
Susan and Greg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine